Software Support Specialist (Temporary)

Compassion International; United States; Remote; USD 40,000 - 48,000; Full time

Benefits offered by this job

Generous paid time off

403(b) retirement contribution

Excellent healthcare coverage

Job summary

Compassion International is seeking an entry-level technical support specialist to help develop and monitor applications used to evaluate child development programs. You will configure surveys with YAML, generate surveys via CLI, commit changes from source control, and test outputs while identifying process improvements.

Working remotely, this 8-month, full-time role involves collaboration with data monitoring specialists and data engineers to ensure reliable application performance.

Qualifications

• Bachelor’s degree in a related field; no experience required beyond minimum education.
• Equivalent education, training or certification may be substituted for experience and education.

Responsibilities

• Maintain and improve applications by following simple program logic and making small modifications.
• Provide technical support across the lifecycle of cloud or purchased applications.
• Configure survey content with YAML and generate surveys via command-line tools.
• Test output, write test plans, and document changes for deployment.
• Collaborate with data monitoring specialists and data engineers on data processes.

Skills

Technical support

Survey tooling

Documentation

Education

Bachelor's Degree

Tools

VS Code

Deployment support

Job description

The expected salary range for this position is $29.29 - $35.11. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.

Overview

Would you like to be part of a team working to release children from poverty in Jesus' name? In this entry-level role, you would be part of a team providing technical support and development of applications that allow us to monitor the effectiveness of our child development programs.This includes configuring survey content with YAML, generating surveys with command-line execution, committing work using established source control methods,testing output of this work,as well as identifying opportunities for process improvement.You would be working closely with data monitoring specialists and data engineers.

Please note: This is a remote, full-time, temporary position for 8 months.

What will you do?

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion's ministry in prayer.
• Acts as an advocate for children. Understands and advances Christ's mandate to protect children. Raises awareness of the needs of children and takes active steps to help protect against neglect, abuse, and exploitation of children. Promotes the dignity, respect, positive treatment, potential of children in all circumstances. Encourages the involvement of others in helping children in need. Reports and appropriately supports responses to incidents of harm of children if they occur.
• Supports application software development services by creating VS Code and provides technical assistance for existing architecture or new deployments.
• Follows simple program logic for new applications or makes simple modifications to logic in existing applications.
• Maintains software applications through simple coding, testing, including writing test plans, documentation, and implementation.
• Follows strategies around existing technology products to ensure these products produce expected results and benefit to customers.
• Provides technical support throughout the lifecycle of customer-specific technology based products. Primarily works with Cloud or Purchased applications.
• Contributes to cross-functional project teams in the area of data process, data governance, and application systems.

What will you bring?

• Bachelor's Degree in a related field.
• No experience is required beyond the minimum education requirement.

*Equivalent education, training and/or certification may be substituted for experience and education shown above*

Why work here?

• The mission: Join a team that is motivated to release children from poverty in Jesus' name.
• Our benefits (if eligible): Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more.
• Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.