Software Support Specialist- Payments

TravelNet Solutions; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

Join a leading company in the hospitality industry as a Software Support Specialist. You will play a vital role in supporting customers with technical issues, ensuring their experiences with our software products are seamless. This dynamic environment offers significant impact opportunities, along with benefits like comprehensive health coverage and a flexible work setting.

Benefits

Full medical, dental, and vision coverage

Flexible Paid Time Off

Unlimited access to professional training and development

Health Savings Account with up to a $2,000 annual match

Flexible work environment

Free life insurance and long-term disability coverage

Flexible Spending Accounts

Retirement plan with employer match

Free snacks and soda in the office

$150 quarterly gift for personal use

Qualifications

• 2+ years experience in SaaS software support or a similar role.
• Certifications in relevant software applications preferred.
• Ability to multitask and prioritize workload effectively.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot software issues and document customer interactions.
• Collaborate with internal teams to resolve complex issues.

Skills

Problem-solving

Communication

Technical Troubleshooting

Attention to Detail

Education

Bachelor's degree in Computer Science or related field

Tools

SaaS software

Job description

Join TravelNet Solutions as a Software Support Specialist!

At TravelNet Solutions (TNS), we’re transforming the hospitality industry with innovative technology solutions.

This role is perfect for someone who is:
-A self-starter with tremendous initiative and a strong work ethic.
-An excellent communicator and collaborator across functional teams.
-Eager to make a high impact at a product-driven company.
-Adaptable, quick to embrace change, and a fast learner.
-Skilled in creative and critical thinking.
-Detail-oriented, even in a fast-paced environment.
-Passionate about technology and innovation.

About TravelNet Solutions

For over 21 years, TravelNet Solutions has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner.

Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing list of native features, Track empowers hospitality professionals to achieve digital transformation and operational excellence.

Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers:
-Serve Others: Nurturing growth to help others succeed.
-Grit: Taking ownership and never giving up on what matters most.
-Create the Future: Innovating to disrupt the status quo.


Why Join Us?
-Be part of a fast-moving, dynamic team focused on growth and success.
-Work alongside a talented, collaborative, and supportive team.
-Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution.
-Help reshape the hospitality industry through technology and service innovation.

Perks and Benefits:
-Full medical, dental, and vision coverage
-Flexible Paid Time Off
-Unlimited access to professional training and development
-Health Savings Account with up to a $2,000 annual match
-Flexible work environment
-Free life insurance and long-term disability coverage
-Flexible Spending Accounts
-Retirement plan with employer match
-Free snacks and soda in the office
-$150 quarterly gift for personal use
-Competitive wages
-Work with an amazing team!

Responsibilities:
Provide technical support to customers via phone, email, or chat
Troubleshoot software issues and provide solutions in a timely manner
Document customer interactions and resolutions
Collaborate with internal teams to escalate and resolve complex issues
Stay up-to-date on product knowledge and industry trends

Minimum Qualifications
Bachelor's degree in Computer Science or related field
2+ years of experience in SaaSsoftware support or a similar role
Certifications in relevant software applications
Ability to multitask and prioritize workload
Effective problem-solving skills and attention to detail
Excellent technical skills in software troubleshooting and support
Exceptional communication skills, both written and verbal
Ability to work independently and as part of a team
Knowledge of software applications and systems

Diversity and Inclusion:
We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.

Compensation:
The typical starting salary range for this position is: $55,000-70,000.
The actual salary offer will consider multiple factors, including skills, experience, education, and location. Please note that the salary reflects the base amount only and does not include total compensation, such as discretionary bonuses and benefits.