Software Support Specialist – DB Valuation and Compliance Testing

Actuarial Syastems Corporation; Los Angeles (CA); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An innovative company is looking for a Software Support Specialist to enhance client experiences with their DB Valuation and Compliance Testing system. This role offers the opportunity to work in a collaborative environment, focusing on customer service and problem-solving. You will support clients, develop training materials, and manage various projects while enjoying a flexible work schedule and a positive work-life balance. If you thrive in a dynamic setting and are passionate about helping others, this position could be your next great adventure!

Benefits

Flexible Hours

Medical Insurance

Dental Insurance

401(k) Plan

PTO

Continuing Education

Home Office Costs

Qualifications

• 5+ years of experience with ASC systems and pension valuations.
• Strong customer service mindset and problem-solving abilities.

Responsibilities

• Support existing clients and manage multiple projects independently.
• Develop, test, and document product enhancements.

Skills

Pension Valuations

Customer Service

Problem-Solving

Organizational Skills

Communication Skills

Research Skills

Time Management

Education

Professional Designations (ASPPA, EA)

Tools

Word Processing Software

Spreadsheet Programs

ASC DB Valuation System

Job description

Position: Software Support Specialist – DB Valuation and Compliance Testing

ASC is seeking a self-motivated problem-solver and collaborative person to join a support team known for its superior customer service! We’re seeking an experienced ASC DB Valuation and Compliance Testing ace! ASC places a high value on work-life balance and creating a positive, fun, and customer-focused environment.

Job location may be telecommuting or in our Los Angeles area office. Benefits include a 37.5-hour work week without time sheets, flexible hours, medical and dental insurance, 401(k) and 125 plans, PTO, continuing education/conference attendance, and home office costs.

Your role would be to help our many users of the ASC DB Valuation and Compliance Testing system.

Responsibilities

• Support our existing clients
• Develop, test, and document product enhancements
• Create and update training materials
• Deliver client training and webcast presentations
• Manage multiple projects independently
• Assist our sales and marketing team to update marketing materials
• Attend conferences
• Represent all ASC products when meeting with clients and prospects

Qualifications and Skills

• Broad knowledge of pension valuations, including pension administration, compliance testing, accounting, plan documents, proposals, and reporting requirements. Multiple decrement experience is a plus.
• ASC system experience (minimum 5 years)
• Demonstrated customer service mindset
• An inquisitive mindset for creative problem-solving
• Ability to research pension law and regulation independently and document findings
• Exceptional organizational and time-management skills
• Ability to meet deadlines
• Clear written and oral communication that adapts to technical and non-technical audiences
• Ability to work collaboratively and effectively with team members
• Advanced knowledge of word processing and spreadsheet programs
• Patience and a sense of humor
• Industry knowledge – professional designations such as ASPPA or EA (or progress toward) are valued but not required

If you think you might enjoy being a part of the DB Support team, send both your cover letter and resume to [e-mail]

We look forward to hearing from you!