Software Support Specialist – DB Valuation and Compliance Testing

Actuarial Systems Corporation; Los Angeles (CA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hours

Medical and dental insurance

401(k) and 125 plans

PTO

Continuing education opportunities

Job summary

A leading software solution provider in Los Angeles is seeking a Software Support Specialist for DB Valuation and Compliance Testing. This role involves supporting clients, developing product enhancements, and delivering training. The ideal candidate has a strong background in pension valuations and ASC systems, with exceptional customer service skills. Enjoy a flexible work environment with comprehensive benefits including medical insurance and educational opportunities.

Qualifications

• Minimum 5 years of ASC system experience required.
• Patience and a sense of humor are valued.

Responsibilities

• Support existing clients with the ASC system.
• Develop, test, and document product enhancements.
• Create and update training materials for users.
• Deliver training and presentations to clients.
• Manage multiple projects independently.

Skills

Pension valuations knowledge

ASC system experience

Customer service mindset

Creative problem-solving

Research skills on pension law

Organizational skills

Deadline management

Communication skills

Team collaboration

Proficient in word processing and spreadsheets

Job description

Position: Software Support Specialist – DB Valuation and Compliance Testing

ASC is seeking a self-motivated problem-solving and collaborative person to join a support team known for its superior customer service! We’re seeking an experienced ASC DB Valuation and Compliance Testing ace! ASC places a high value on work-life balance and creating a positive, fun, and customer-focused environment.

Job location may be telecommuting, or in our Los Angeles area office. Benefits include a 37.5 work week without time sheets, flexible hours, medical and dental insurance, 401(k) and 125 plans, PTO, continuing education/conference attendance, and home office costs.

Your role would be to help our many users of the ASC DB Valuation and Compliance Testing system.

Responsibilities

• Support our existing clients
• Develop, test, and document product enhancements
• Create and update training materials
• Deliver client training and webcast presentations
• Manage multiple projects independently
• Assist our sales and marketing team to update marketing materials
• Attend conferences
• Represents all ASC products when meeting with clients and prospects

Qualifications and Skills

• Broad knowledge of pension valuations, including pension administration, compliance testing, accounting, plan documents, proposals, and reporting requirements. Multiple decrement experience is a plus.
• ASC system experience (minimum 5 years)
• Demonstrated customer service mindset
• An inquisitive mind-set for creative problem-solving
• Ability to research pension law and regulation independently and document findings
• Exceptional organizational and time-management
• Ability to meet deadlines
• Clear written and oral communication that adapts to technical and non-technical audiences
• Ability to work collaboratively and effectively with team members
• Advanced knowledge of word processing and spreadsheet programs
• Patience and a sense of humor
• Industry knowledge – professional designations such as ASPPA or EA (or progress toward) are valued but not required

If you think you might enjoy being a part of the DB Support team, send both your cover letter and resume to [e-mail]

We look forward to hearing from you!

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