Software Support Specialist

R.E. Darling Co., Inc.; Tucson (AZ); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid Time Off

401K with company match

9/80 Schedule (Off every other Friday)

NOI (Quarterly Profit sharing)

Job summary

R.E. Darling Co., Inc. seeks a Software Support Specialist to assess, down-select, implement and support company software.

The role emphasizes strong communication, organization, and cross-functional collaboration to prioritize, train and document software solutions. The position requires administering software users, upgrading systems, creating training materials, and acting as SME for designated software while providing prompt technical assistance and detailed ticket records.

Qualifications

• Bachelor's degree or higher in a software-related field.
• Minimum three years of experience in software systems, implementation, administration and support.
• Proficiency with Microsoft O365, MS Project and MS Visio.

Responsibilities

• Assess, down-select and implement company software systems.
• Administer users and security; upgrade software, databases and platforms.
• Provide software training and customer support; develop guides and training materials.

Skills

Software evaluation

System administration

Troubleshooting

SQL scripting

Vendor coordination

Education

Bachelor's degree in software engineering or related

Tools

Microsoft 365

MS Project

MS Visio

Job description

The Software Support Specialist is responsible for assessing, down-selecting, implementing, training, documenting, administering and supporting company software. Good communications skills are required with the ability to work with all levels of the organization diplomatically and skillfully. The position requires strong organizational skills, technical and analytical skills and a high level of attention to detail.The Software Specialist must have the ability to prioritize issues, manage concurrent projects and provide software guidance, issue resolution and training.

Essential Functions

• Assess, Down select and Implement company software systems
• Assess company wants and needs for software solutions
• Collaborate with stakeholders as required
• Research and down select software solutions
• Present down selection comparison with recommended solution as required
• Manage/implement selected solution
• Administer and Maintain Company Software Systems
• Administer users and security within designated company software
• Upgrade software, databases and platforms
• Act as liaison between solution providers/solution providers and Company as required
• Act as Company Subject Matter Expert (SME) for designated software
• Document and Provide Software Reference User Guides for Company Software Systems
• Develop and maintain training media for company software
• Create user manuals/Software Reference Guides
• Create Tips & Tricks documentation for company software
• Report/Script Writing
• Analyze, develop and test reports for business operations/applications using client/server databases as required
• Develop and test SQL scripts used for electronic alerts and metrics for business operations/applications using client/server databases as applicable
• Provide Software Training and Customer Support
• Train employees on company software solutions via onboarding, scheduled classes, tips and tricks, and annual refresher training on critical software
• Customer Support
• Provide prompt, technical assistance to users
• Maintain detailed records of user support requests through ticketing system
• Diagnose and fix software application issues, data sync issues, etc.

Competencies (Knowledge, Skills, Abilities)

Technical Skills

• Software evaluation, selection, and implementation
• System administration and upgrades
• Troubleshooting and vendor coordination
• SQL scripting and report development

Documentation & Training

• Clear technical writing (guides, manuals, tips)
• Designing and delivering software training
• Strong stakeholder communication
• Ability to present recommendations clearly

  Project & Organizational Skills

  • Project management and prioritization

  Soft Skills

  • Problem-solving

  Supervisory Responsibilities

  This position works under minimal supervision. Assignments are received in the form of results expected, due dates and general procedures to follow. This position has no supervisory responsibilities.

  Standard climate-controlled office environment with moderate noise from computers, printers, and light foot traffic. Occasional exposure to varying temperatures, loud machinery, moving mechanical parts, and airborne particles.

  Position Type and Expected Hours of Work

  Exempt, salary position. Expected to work a full‑time schedule and maintain the hours necessary to fulfill job responsibilities. Work hours may vary based on operational needs and can include occasional extended hours, weekend work, or adjusted schedules. Reliable attendance, flexibility, and the ability to meet deadlines are essential to success in this role.

  Travel

  This position requires an on-site presence at our Tucson, AZ office, and has no travel requirements. This position is eligible for a hybrid remote work schedule with the expectation of being in office 2x per week. You will be required to be on-site during systems implementation.

  Required Education, Experience, Certification

  • Bachelor's degree in software engineering, Computer Software Technology or related area of study
  • Minimum three years’ experience in the following areas
  • Software Systems
  • Implementation
  • Administration
  • Support (Systems & User)
  • Report/Script Writing
  • User Training
  • Project Management
  • Supporting various software solutions (ERP) in a manufacturing environment
  • Proficient in Microsoft O365, MS Project, MS Visio
  • Knowledge of a General Business Flow

  Company Benefits and Perks:

  We work hard to embrace diversity and inclusion and encourage everyone at REDAR to bring their authentic selves to work every day. We participate in multiple community programs, flexible work hours, and family-friendly benefits to all of our employees.

  • Medical, Dental and Vision
  • Paid Time Off
  • 401K with company match
  • 9/80 Schedule (Off every other Friday)
  • NOI (Quarterly Profit sharing)

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.