Software Support Specialist

MediSolution; Idaho; Hybrid; USD 65,000 - 75,000; Full time

Job summary

Harris is seeking a technical support specialist to provide phone-based assistance, document communications, and diagnose software issues. You will work with development and product teams to resolve problems efficiently and explore automation opportunities that improve processes.

The role emphasizes proactive communication, cross-functional collaboration, and continuous learning in a fast-paced environment, with a salary range reflecting market levels in the United States.

Qualifications

• 1–2 years of technical customer service experience.
• Familiarity with CRM platforms to document communications.
• Experience with Microsoft 365, Teams, and VOIP systems.
• Ability to identify automation opportunities and AI-driven solutions.
• Strong organizational skills and ability to prioritize competing demands.
• Proactive collaboration across teams.

Responsibilities

• Provide technical phone support to customers.
• Document all customer communication via internal ticketing system.
• Diagnose software issues and coordinate fixes with teams.
• Install and update product applications and third-party integrations.
• Identify revenue streams and opportunities.
• Provide regular status updates to the Manager of Support Services.

Skills

Initiative

Energy

Technical support

CRM platforms

Microsoft 365/Teams

VOIP systems

AI-assisted tools

Consultative support

Automation opportunities

Organization

Continuous learning

Cross-functional collaboration

Tools

CRM platforms

Microsoft 365

Teams

VOIP systems

Job description

Core responsibilities of the position include, but are not limited to, the following: Technical phone support to customers Documentation of all customer communication through internal ticketing system, Team Support. Diagnosing software issues and bugs, performing appropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner. Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications Learning, understanding, implementing and training on a variety of software applications Identification and communication of additional revenue streams/opportunities Providing regular and timely status reports and progress of assigned work to the Manager of Support Services

Essential Qualifications:

• The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment.
• We also desire several of the following attributes:
• 1-2 years customer service experience in a technical environment required
• Experience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus
• Familiarity with using CRM Platforms to document all customer communication
• History of use with Microsoft 365, Teams, and VOIP systems preferred
• Demonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and overall productivity.
• Ability to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions.
• Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.
• Ability to analyze customer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.
• Strong organizational skills with the ability to prioritize competing demands while maintaining attention to detail.
• Commitment to continuous learning and adoption of emerging technologies and best practices.
• Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.

Salary range: $65,000 - $75,000 USD per year.

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award-winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long-term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.