Software Support Engineer—Tackle Complex Bugs & Integrations

Micro Control Company; Minneapolis (MN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Health Savings Account (HSA)

Dental Insurance

Vision Insurance

401(K) with Roth option

Life & Disability Insurance

Tuition Reimbursement

Discretionary Profit-Sharing Bonus

Job summary

Micro Control Company is seeking a technically skilled professional to provide top-tier customer support for MCC software and hardware used in high-power burn-in test systems.

The role involves troubleshooting, bug reproduction and documentation, development of test plans, and close collaboration with engineering and field service teams to ensure product quality and customer satisfaction.

Qualifications

• Bachelor of Science in Computer Science, Software Engineering, Electrical Engineering or related field, or equivalent experience.
• Five+ years relevant experience.
• PC experience including Windows 11 and OS, device drivers, network and database connectivity.
• Experience with issue tracking systems such as JIRA or Confluence.
• Ability to multitask with minimal supervision and work in a team.

Responsibilities

• Provide technical support to customers for MCC software and hardware.
• Identify complex problems and resolve to minimize downtime.
• Identify software bugs and create procedures for bug fixes and tests.
• Develop action plans and communicate with customers.
• Create and implement software test plans and reports to meet specs.
• Debug software implementations and integrate software on product hardware.
• Maintain a knowledge base and service requests in the support portal.
• Collaborate with engineering, manufacturing, and field service teams.

Skills

Technical troubleshooting

Communication skills

Team collaboration

Multitasking

Education

Bachelor of Science in Computer Science

Military experience

Tools

JIRA

Confluence

Python

SQL

Windows 11

Job description

Micro Control Company is seeking a technically skilled professional to provide top-tier customer support for MCC software and hardware used in high-power burn-in test systems.

The role involves troubleshooting, bug reproduction and documentation, development of test plans, and close collaboration with engineering and field service teams to ensure product quality and customer satisfaction.