Software Support Engineer

Actalent; Waukesha (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Per diem for travel

All expenses covered

Job summary

Actalent in Waukesha, WI seeks a Software Implementation Engineer to support installation, configuration, testing, and ongoing customer support of proprietary software and integrated systems. This is a customer-facing role focused on learning an existing platform with experienced engineers and progressing to greater responsibilities.

Travel is about 25–40% to US client sites, with per diem provided. The position is Contract to Hire, onsite in Waukesha, with a pay range of $33.00–$40.00 per hour;

Qualifications

• Experience supporting, implementing, testing, or troubleshooting software or technical systems.
• Working knowledge of Windows environments, basic networking, and database functionality.
• Willingness to travel 25–40% with potential to reach 40% depending on project needs.
• Ability to learn new software and provide end-user training.
• Strong troubleshooting, problem-solving, and customer communication skills.
• Familiarity with SQL Server or SQL queries; exposure to C#, .NET, or Visual Studio is a plus.
• Experience with software installation, commissioning, system integration, or technical support.

Responsibilities

• Assist with software installation, configuration, testing, system validation, and go-live activities.
• Troubleshoot software, database, networking, system communication, and integration issues.
• Provide onsite and remote customer training on software operation and basic troubleshooting.
• Provide post-installation technical support, diagnose problems, and elevate complex issues to engineering when needed.
• Document system configurations and technical issues while collaborating with software engineering, project management, and customer support teams.
• Perform software and system testing and prepare for upcoming customer implementations when not traveling.

Skills

Customer-facing

Troubleshooting

Software installation

System integration

Training end users

Learning new software

Communication

Travel readiness

Tools

SQL Server

SQL queries

C#

.NET

Visual Studio

Job description

Software Implementation Engineer

We are seeking a Software Implementation Engineer to support the installation, configuration, testing, and ongoing support of proprietary software and integrated systems. This is a customer-facing technical role that combines software troubleshooting, system implementation, testing, and user training.

This is not primarily a software development position. The individual will learn an existing software platform and work alongside experienced engineers during customer implementations, gradually taking on more responsibility as their technical and product knowledge develops.

This role requires up to 25-40% travel. You are paid per diem for travel and all expenses are covered. Travel is typically during the week and to customers within the US.

Responsibilities

• Assist with software installation, configuration, testing, system validation, and go-live activities.

• Troubleshoot software, database, networking, system communication, and integration issues.

• Provide onsite and remote customer training on software operation and basic troubleshooting.

• Provide post-installation technical support, diagnose problems, and elevate complex issues to engineering when needed.

• Document system configurations and technical issues while collaborating with software engineering, project management, and customer support teams.

• Perform software and system testing and prepare for upcoming customer implementations when not traveling.

Qualifications

• Experience supporting, implementing, testing, or troubleshooting software or technical systems.

• Working knowledge of Windows environments, basic networking, and database functionality.

• Familiarity with SQL Server or SQL queries is preferred. Exposure to C#, .NET, or Visual Studio is a plus.

• Strong troubleshooting, problem-solving, and communication skills with the ability to work directly with customers.

• Ability to learn new software and technical systems and provide training to end users.

• Experience with software installation, commissioning, system integration, or technical support is preferred.

• Willingness to travel approximately 25-30%, with travel potentially reaching 40% depending on project needs.

Job Type & Location

This is a Contract to Hire position based out of Waukesha, WI.

Pay and Benefits

The pay range for this position is $33.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental &vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Waukesha, WI.

Application Deadline

This position is anticipated to close on Nov 16, 2026.

Workplace Type

This is a fully onsite position in Waukesha,WI.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.