Software Quality Manager

Wikimedia Foundation; United States; Remote; USD 129,000 - 203,000; Full time

Job summary

The Wikimedia Foundation is seeking an experienced Software Quality Manager to lead two teams delivering testing and documentation services across WMF engineering teams, promoting a culture where software quality and documentation are everyone’s responsibility.

You will manage 5–10 Test Engineers and 3 Technical Writers, drive automated testing, manual testing, and maintain technical documentation; coaching your teams and aligning priorities.

Qualifications

• Demonstrated engineering leadership in a technical context.
• Experience designing and reviewing software with languages like Go, Python, PHP.
• Proven track record managing teams providing QA, docs, or program management services.
• Experience aligning diverse teams to deliver value across products.
• Excellent English communication, written and verbal.
• Proven success working with distributed, remote teams.

Responsibilities

• Collaborate with multiple teams to align testing and documentation needs with project goals.
• Drive execution by meeting SLAs, tracking KPIs, and unblocking work.
• Expand automated processes and promote best practices that improve quality and docs.
• Promote quality- and documentation-first mindset across engineering teams.
• Oversee automated test suites, manual testing, and technical documentation.

Skills

Engineering management

Go / Python / PHP

Test automation

Documentation

Multicultural remote teamwork

Open source

Tools

MediaWiki

Markdown

Job description

The Wikimedia Foundation (WMF) is looking for an experienced Software Quality Manager to lead two teams who are providing testing & documentation services to multiple WMF engineering teams while fostering a culture where Software Quality & Documentation is everyone’s responsibility.

This role supports geographically distributed teams of 5-10 Test Engineers & 3 Technical Writers who are providing services that improve the quality of our software. They engage with multiple WMF teams in high-impact initiatives to provide technical documentation, automated test suites, and manual testing for the software that runs Wikipedia and its sister projects.

We’re committed to making knowledge available to everyone globally. This is an opportunity to do good while empowering the current and future generations of developers across the globe to build high-quality and well-documented software that scales with our mission.

Our team provides services that enable our staff & communities to achieve our Vision: a world in which every single human being can freely share in the sum of all knowledge.

We are committed to inclusion, diversifying tech, and advocating for diversity in our employees, their experiences, and the people we serve.

You are responsible for:

• Collaborating with multiple teams and cross-functional stakeholders to align on testing and documentation needs while balancing project goals with technical requirements and team skill sets.
• Driving execution–ensuring SLAs are met, key performance metrics are being tracked, and work is being actively unblocked.
• Expanding and refining automated processes and supporting teams in adopting best practices that improve software quality and technical documentation
• Promoting a mindset of quality and documentation-first practices across the engineering teams.
• Oversee the design, implementation, and maintenance of automated test suites, manual testing practices and technical documentation.
• Ensuring both teams are engaged and productive, and understands the big picture of the different projects they contribute to and how their efforts contribute to it.
• Coaching your team, conducting performance reviews, providing career guidance, and building a professional and inclusive work culture.

Skills and Experience:

• Demonstrated engineering experience in a technical management or leadership role.
• Strong hands-on experience developing, designing, and reviewing software applications using languages such as Go, Python, PHP, or other object-oriented programming languages.
• Proven track record of managing a team that provides critical centralized services (such as quality assurance, technical documentation or technical program management) to various product teams.
• Experience managing the expectations of diverse teams with varying goals, ensuring that your service team prioritizes tasks effectively and delivers value across the organization.
• Excellent verbal and written communication skills in English, with the ability to articulate complex technical topics and solutions clearly and concisely.
• An established track record and prior success in working with a multicultural, remote and distributed high-performing team.

Qualities that are important to us:

• Alignment with our mission and values.
• Experience with open source development methodologies and open source community.
• Technical background in either manual and automated testing or technical documentation writing
• Strong ability to identify and implement strategies that improve testing and documentation practices, ensuring they scale with the organization’s needs.
• Excellent communication and follow-up skills. You’re actively engaged, and your team feels involved and well-informed about what’s happening in the team and broader organization.
• Experience with remote work and the level of engagement and communication it takes to build a geographically distributed team that is functional and healthy.
• Experience with large‑scale, global developer ecosystems and platforms and managing the risks and opportunities associated with them.
• Resilience—we work on new and interesting problems in public and collaborative ways.
• Working together for outcomes, and being willing to change course.
• Passionate about developing people and platforms, with a focus on fostering a strong product‑minded culture.

Additionally, we’d love it if you have:

• Knowledge of testing automation tools for E2E and Visual Regression
• Knowledge of documentation as code tools such as Markdown
• Experience in transitioning Test Engineers from manual testing towards automation
• Experience editing Wikipedia or with the Wikipedia, Wikidata, or Wikimedia Commons communities or other collaborative enterprises.
• Familiarity with MediaWiki.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.

The Wikimedia Foundation is a charitable, not‑for‑profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax‑exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote‑first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$ 129,193 to US$ 202,962 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:

US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non‑US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at [e-mail] or +1 (415) 839‑6885.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Wikimedia Foundation’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.