Software quality engineer (US)

WRITER; New York (NY); Hybrid; USD 132,100 - 258,400; Full time

Benefits offered by this job

Generous PTO

Medical, dental, and vision coverage

Paid parental leave (16 weeks)

Wellness stipend

Learning and development stipend

Company stock options

401k plan

Job summary

WRITER is seeking a Software Quality Engineer in New York City to ensure the quality of its generative AI applications. This hybrid role involves defining quality assurance strategies and collaborating with cross-functional teams. Candidates should have 5+ years of experience, proficiency in automation frameworks, and a strong understanding of AI/ML concepts.

Benefits include generous PTO, medical coverage, and competitive compensation ranging from $132,100 to $258,400. Join us to help shape AI solutions that enable global companies to unlock value.

Qualifications

• 5+ years of hands-on experience in software quality assurance or engineering.
• Proficiency in programming languages for test automation.
• Solid understanding of AI/ML concepts.

Responsibilities

• Define and implement quality assurance strategies for AI applications.
• Design and develop automation frameworks.
• Collaborate with teams to translate features into test cases.
• Drive continuous improvement of testing processes.
• Monitor performance and identify potential issues.

Skills

Software quality assurance

Test automation with Python or TypeScript

AI/ML concepts understanding

Cloud platforms (AWS, Azure, GCP)

Analytical skills

Collaboration and cross-functional teamwork

Tools

Playwright

Docker

Kubernetes

Job description

About The Role

Are you passionate about ensuring the highest quality for cutting‑edge generative AI applications? As a software quality engineer at WRITER, you’ll play a critical role in shaping the reliability, performance, and trustworthiness of our AI‑powered work orchestration platform. You’ll be at the forefront of defining and implementing rigorous quality strategies for our enterprise‑grade language models and AI agents, directly impacting how hundreds of global companies unlock transformational value through AI.

This is a hybrid role based out of our London, San Francisco, Seattle, and New York City hubs. You will report directly to the director of engineering.

What You’ll Do

• Define and implement comprehensive quality assurance strategies and test plans for our AI agents and LLM‑powered applications, ensuring exceptional product reliability and performance.
• Design and develop automation frameworks: create robust, scalable, and maintainable automated test frameworks from scratch or enhance existing ones, with proficiency in at least one language such as TypeScript or Python.
• Collaborate closely with product managers, machine learning engineers, and data scientists to understand complex AI features and model behaviors, translating them into effective test cases and validation criteria.
• Drive the continuous improvement of our testing processes and infrastructure, integrating automated checks within our CI/CD pipelines to ensure rapid, high‑quality releases.
• Identify, document, and track software defects and inconsistencies, performing root‑cause analysis to provide actionable feedback to development teams.
• Monitor production systems and AI model performance, proactively identifying potential issues and contributing to post‑release quality validation.
• Champion quality best practices across engineering teams, fostering a culture of ownership and continuous improvement in delivering world‑class AI solutions.
• Manage test data strategies and mock services to ensure stable, isolated, and repeatable test execution.
• Design, develop, or integrate agentic AI systems, AI skills, and the Model Context Protocol (MCP).
• Manage the full defect lifecycle by analyzing customer feedback and debugging logs to identify, prioritize, and track software bugs, collaborating closely with development teams for timely resolution.

What You Need

• 5+ years of hands‑on experience in software quality assurance or engineering, with a strong focus on testing complex distributed systems or AI/ML applications.
• Proficiency in programming languages such as Python or TypeScript for test automation, and experience with modern testing frameworks like Playwright.
• Solid understanding of AI/ML concepts, including model evaluation metrics, data pipelines, and the challenges of testing generative AI outputs.
• Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) in a CI/CD environment is a big plus.
• Exceptional analytical skills to dissect complex problems and a keen eye for detail, ensuring no bug goes unnoticed.
• A collaborative spirit that connects cross‑functional teams to common quality goals, challenges existing assumptions to build better systems, and owns the end‑to‑end quality of our products.
• Demonstrated ability to drive initiatives independently and thrive in a fast‑paced, evolving startup environment.

Benefits & Perks (US Full‑time Employees)

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Early‑detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work‑life stipends:
  • Wellness stipend for gym, massage/chiropractor, personal training, etc.
  • Learning and development stipend
• Company‑wide off‑sites and team off‑sites
• Competitive compensation, company stock options and 401k

WRITER is an equal‑opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation Range: $132,100 - $258,400