Software Quality Engineer

Butler/Till; City of Rochester (NY); On-site; USD 61,000 - 97,000; Full time

Benefits offered by this job

ESOP

Annual Bonus

Paid Time Off

Job summary

Butler/Till is a results-driven marketing agency based in Rochester, NY, seeking a Software Quality Engineer to improve software quality, validate customer workflows, and apply testing strategies across applications. The role emphasizes manual testing with basic automation for regression where needed.

The engineer will design test cases, track defects, validate end-to-end workflows, and collaborate with Product and Engineering to ensure release readiness.

Qualifications

• 3-5 years of experience in software testing.
• Experience with bug tracking and test management tools (JIRA, TestRail, Zephyr or similar).
• Experience validating APIs, integrations, data flows, and system interactions.
• Experience contributing to automated testing solutions using frameworks such as Selenium, Cypress, Playwright, or similar technologies.

Responsibilities

• Manual Testing Execution: Perform functional, exploratory, regression, and user acceptance testing to validate software functionality.
• Test Case Design & Documentation: Develop effective validation approaches, reusable QA coverage, and documentation based on business requirements, technical requirements, and product risk.
• Bug Tracking & Reporting: Identify, document, and prioritize defects, providing detailed reports to developers to ensure timely fixes.
• End-to-End Testing: Validate end-to-end customer workflows, data integrity, integrations, business rules, and data flows across connected systems.
• Automation for Regression Coverage: Contribute to automation coverage by identifying opportunities where automation provides meaningful value and maintaining reliable automated tests that improve testing efficiency.
• Collaboration with Developers: Work closely with software engineers to reproduce issues and verify fixes.

Skills

Manual testing

Exploratory testing

Regression testing

End-to-End testing

Test case design

Tools

JIRA

TestRail

Zephyr

Selenium

Cypress

Playwright

Job description

SUMMARY

Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).

The Software Quality Engineer is responsible for improving and ensuring software quality, stability and release confidence by validating customer workflows, identifying risks, collaborating with Product and Engineering teams, and applying effective testing strategies across software applications.

This role plays a critical part in testing new features, performing exploratory testing, and ensuring that test coverage meets business and technical requirements. With a primary focus in manual testing, this role will also perform basic automation scripting for regression testing in order to improve efficiency where necessary.

KEY OUTCOMES & RESPONSIBILITIES

Key Outcome: Comprehensive Test Coverage and High-Quality Software Releases

Key Responsibilities:

• Manual Testing Execution: Perform functional, exploratory, regression, and user acceptance testing to validate software functionality.
• Test Case Design & Documentation: Develop effective validation approaches, reusable QA coverage, and documentation based on business requirements, technical requirements, and product risk.
• Bug Tracking & Reporting: Identify, document, and prioritize defects, providing detailed reports to developers to ensure timely fixes.
• End-to-End Testing: Validate end-to-end customer workflows, data integrity, integrations, business rules, and data flows across connected systems.
• Automation for Regression Coverage: Contribute to automation coverage by identifying opportunities where automation provides meaningful value and maintaining reliable automated tests that improve testing efficiency.
• Collaboration with Developers: Work closely with software engineers to reproduce issues and verify fixes.

Key Outcome: Efficient Testing Processes and Continuous Improvement

Key Responsibilities:

• Work Closely with Product and Engineering Teams: Understand business requirements and acceptance criteria to create effective test cases.
• Improve Testing Strategies: Identify opportunities for improving manual testing efficiency and propose automation where beneficial.
• Maintain Testing Documentation: Keep detailed records of test cases, results, and defect reports.
• Support Release Readiness: Conduct final checks before production releases and participate in go/no-go decisions.
• Stay Updated on QA Best Practices: Learn and adopt new testing techniques and methodologies as needed.

REQUIREMENTS

REQUIRED-

• 3-5 years of experience in software testing.
• Strong ability to analyze requirements, identify quality risks, define effective validation approaches, and communicate findings.
• Experience using bug tracking and test management tools (JIRA, TestRail, Zephyr, or similar).
• Experience validating APIs, integrations, data flows, and system interactions using appropriate testing tools.
• Experience contributing to automated testing solutions using frameworks such as Selenium, Cypress, Playwright, or similar technologies.

PREFERRED-

• Experience with SQL for database validation and data integrity testing.
• Familiarity with Agile methodologies and testing in an Agile/Scrum environment.
• Knowledge of performance testing concepts and tools (e.g., JMeter, k6).
• Some experience with version control tools like Git.

CORE COMPETENCIES

• CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients
• COLLABORATIVE: working with teams and across the organization with ease
• OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
• RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
• DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting

Travel Requirements

All employees, regardless of role or geographic location, are required to attend in person for onboarding during their first week of employment and annually for the Shareholder’s Summit held in June. Additional travel is not routinely expected but may be required for key/critical meetings & events

WORK ENVIRONMENT & PHYSICAL DEMANDS

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions.

Commitment to Diversity, Equity, Inclusion and Belonging

Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you'll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.

EEO DISCLAIMER

Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

COMPENSATION

Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $61,000- $97,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.

This is just one component of Butler/Till’s total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.