Software Quality Assurance (AI Performance)

Intac Solution; Plano (TX); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

Bi-weekly pay

Job summary

Samsung Electronics America is seeking a detail-oriented Software Quality Assurance Tester (Korean bilingual preferred) for on-site QA of AI-driven voice assistant performance in Plano, TX. The role involves testing voice interaction applications, log analysis, and automation of prompt validation within a 6-month contractor period.

Candidates should have a Bachelor’s degree in CS/Engineering, strong English skills, and Korean proficiency as a plus.

Qualifications

• Experience with voice interaction testing and AI/LLM systems.
• Proficiency in analyzing logs and debugging issues.
• Ability to execute test cases and scripts across web/mobile platforms.

Responsibilities

• Conduct comprehensive QA testing for AI voice performance and prompt validation.
• Log and track defects, perform regression testing after fixes.
• Test web-based, desktop, and mobile software across multiple media tools.
• Validate voice assistant performance and automation of prompt validations.

Skills

AI/Voice testing

Log analysis

Test scripting

Education

Bachelor’s degree in CS/Engineering

Job description

Embrace the opportunity to make a difference with us, where innovation meets excellence.

Join us and be part of the team

Your next career starts here with endless possibilities to grow your talents!
We are a fast growing company and we hope you'll join us where it is a place you can achieve personal best with a friendly working environment.

Position:Software Quality Assurance (AI Performance)

Location: Plano, TX

Job Id:284-17818

# of Openings:1

Job Title: Software Quality Assurance Tester (Korean Bilingual Preferred)

• Role: QA Tester – AI Performance / Voice Assistant Evaluation
• Pay Rate: Up to $30/hr (Depending on experience and qualifications)
• Location: Samsung Electronics America - Plano, TX 75023 (100% On-site, M-F, working hours vary by teams)
• Job Type: Full-Time Contractor under ITS (6-Month Contract with high possibility of extension as necessary)
• Work Authorization: Must be legally authorized to work in the U.S.

Benefits & Compensation Details

• Probationary Period: Standard benefit eligibility begins following a 3-month probation period.
• Health Benefits: Medical, Dental, and Vision Insurance eligibility opens after 3 months of employment.
• Paid Time Off (PTO): 80 hours (10 days) per year. Accrual begins immediately on your start date per pay period, and accrued PTO is available for use after completing 3 months of employment.
• Paid Holidays: 5 paid company holidays per year (New Year’s Day, Independence Day/Fourth of July, Labor Day, Thanksgiving Day, Christmas Day).
  Note: Actual holiday schedules may be adjusted to align with the Samsung Plano team's operational schedule.
• 401(k): 401(k) benefits are not provided at this time.
• Pay Cycle: Bi-weekly payments issued every other Wednesday.
  

Role Summary

We are seeking a detail-oriented QA Tester to evaluate voice interaction performance for our AI-driven virtual assistant at our Mobile Quality Lab (MQL) in Plano, TX. The ideal candidate possesses direct experience with voice assistant applications, proficiency in audio testing methodologies, strong coding/scripting abilities, and robust log analysis skills. This role bridges hands-on software quality evaluation, prompt validation automation, and cross-functional bug tracking to ensure seamless AI interaction quality.

Top Skills

• AI & Voice Assistant Testing: Direct experience in testing voice interaction applications, audio testing methodologies, LLMs, and AI-driven virtual assistants.
• Automation & Log Analysis: Exceptional problem-solving skills to analyze logs, debug issues, and automate prompt validation using internal tools.
• Test Execution & Scripting: Proven ability to execute test cases/scripts, track regressions, and manage web-based and mobile device system testing.
  

Key Responsibilities

• Standards & Execution: Conduct comprehensive software quality testing in accordance with established standards and testing procedures.
• Bug Tracking & Regressions: Register detected bugs/issues in tracking systems and perform rigorous follow-up regression testing after fixes are deployed.
• System & Platform Testing: Test web-based systems, desktop applications, and mobile device software across diverse media tools.
• AI & Prompt Validation: Validate voice assistant performance, test prompt logic, and automate prompt validations where possible using internal utility tools.
• Project Execution & Collaboration: Simultaneously execute multiple QA projects under tight deadlines while collaborating closely with inter-departmental team members.
  

Qualifications

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience) required.
• Experience: Prior QA/testing experience in the Mobile, Telecom, or Consumer Electronics industry is highly desirable.
• Language Skills: Fluent oral and written English required. Proficiency in Korean is a strong plus.
• Technical Skills: Tech-savvy with intermediate skills in computers, mobile OS, spreadsheets, test scripts, AI/LLM systems, and prompt engineering tools.
  

Core Competencies

• Linguistic & Cultural Awareness: Up-to-date knowledge of relevant linguistic, regional, and cultural trends impacting voice AI responses.
• Time Management & Urgency: Goal-oriented mindset with high time-management skills, capable of delivering results under pressure with limited supervision.
• Interpersonal Skills: Great communication and interpersonal skills to articulate software bugs clearly to engineers and stakeholders.

Our teamwork will lead your plan to success.
Together, we can create your future.