Software Project Manager

Motorola Solutions; South Carolina; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Motorola Solutions is seeking a highly accomplished Project Manager to lead complex SaaS deployments within the Cloud Services Software team. You will own project plans, drive on-time delivery, mitigate risks, and coordinate with customers, channel partners, and internal teams to ensure successful, on-time implementation.

The role requires 5+ years in project management for SaaS, strong communication and leadership, and experience navigating a highly matrixed organization.

Qualifications

• 5+ years of Project Management experience with SaaS solutions.
• Bachelor's degree; Master's degree is a plus.
• Experience navigating and leading agile projects within a matrixed organization.
• Excellent verbal, written, and presentation skills, with the ability to communicate the 'big picture' strategy.
• Proficient in developing project documentation and cloud-based document management systems.
• Experience with Public Safety communications systems is a plus.
• PMP, PMP-ACP, or equivalent agile certifications desirable.
• Monday.com, Salesforce, or Zendesk experience is a plus.

Responsibilities

• Own the Project Plan - Write, manage, implement, and measure the project plan.
• Drive On-Time Delivery - Track deliverables, milestones, resources, and dependencies across cross-functional teams.
• Mitigate Risk & Escalate - Anticipate issues and provide escalation management.
• Lead Implementation - Ensure successful hand-off to Support and Success teams.
• Primary liaison for customers, partners, and internal staff for project matters.
• Establish status updates and facilitate productive meetings with stakeholders.
• Perform risk analysis and develop data-driven action plans to resolve issues.

Skills

Project management

Agile

Stakeholder management

Communication

Leadership

Education

Bachelor's degree

Master's degree

Tools

Monday.com

Salesforce

Zendesk

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Community & Intelligence (Cloud Services). Cloud Services Software team is responsible for managing complex, high-stakes deployments of integrated Motorola Solutions' SaaS products to seamlessly meet critical customer needs.

Job Description

We are seeking a highly accomplished and results-driven Project Manager to lead complex, cross-functional product deployment projects. The ideal candidate is an expert in project management with proven communication and leadership skills, capable of driving multiple simultaneous business projects towards aggressive delivery goals. This role is instrumental in identifying potential project breakdowns, implementing corrective changes, and proactively finding creative solutions to constraints to ensure successful, on-time project completion. This role requires exceptional skill in navigating a highly matrixed internal organization and coordinating with complex customer organizations to ensure successful, on-time delivery.

Key Responsibilities and Impact

Project Leadership & Delivery

Own the Project Plan - Write, manage, implement, and continuously measure the project plan utilizing automated project management tools and processes.

Drive On-Time Delivery - Build, maintain, and communicate comprehensive project launch plans, meticulously tracking deliverables, milestones, resource allocation, and dependencies across all cross-functional teams.

Mitigate Risk & Escalate - Proactively anticipate issues, explore contingency plans, and provide effective escalation management throughout all phases of key projects.

Lead Implementation - Be fully accountable for the successful implementation and professional hand-off of the solution to the long-term Support and Success teams.

Stakeholder & Customer Management

Primary Liaison - Serve as the central point of contact for customers, channel partners, subcontractors, and internal staff for project-related matters.

Status & Reporting - Establish and maintain contact with customers and internal stakeholders, providing regular, transparent, and concise status updates.

Meeting Facilitation - Organize and facilitate effective meetings with both internal and external customers to drive decision‑ing and ensure the achievement of project goals, milestones and ), by instrument.

Negotiation & Influence - Leverage excellent interpersonal and negotiation skills to navigate organizational complexity, influence stakeholders, and ensure project success.

Strategic Planning & Process Improvement

Business Acumen - Understand and articulate the business and financial implications of all project decisions and outcomes.

Process Enhancement - Collaborate with provisioning and product teams to develop and enhance tools, processes, and methodologies that improve collaboration, reduce redundancy, and ensure overall project success.

Risk Analysis - Perform detailed analyses of program data, provide ongoing assessment of project risks, and recommend data-driven solutions to customers and management. Prepare comprehensive action plans to resolve issues that could severely impact project achievements.

Qualifications

At least 5 years of Project Management experience working with SaaS solutions.

Bachelor's Degree; Master's Degree is a plus.

Demonstrated experience successfully navigating and leading agile projects within a highly matrixed organizational structure.

Excellent verbal, written, and presentation skills, with the ability to communicate the 'big picture' strategy while building trust with leaders cross-departmentally.

Proficient in developing project documentation and experienced with cloud-based document management systems.

Experience with Public Safety communications systems, understanding of local public safety customers (police, fire, EMS) is a significant plus.

PMP, PMP-ACP, or equivalent agile certifications are highly desirable.

Monday.com, Salesforce, or Zendesk experience is a plus.

Target Base Salary Range: $90,000 - $120,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

Bachelor's degree

At least 5+ years of experience working with SaaS solutions.

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponso