Software Packaging Engineer (VDI)

Arena Technical Resources, LLC (ATR); Springfield (VA); On-site; USD 175,000 - 185,000; Full time

Job summary

A Software Packaging Engineer (VDI) is sought by Arena Technical Resources, LLC (ATR) for the Springfield, VA location. The role involves managing a group of systems, packaging software, and supporting VDI endpoints, with emphasis on security, troubleshooting, and documentation.

An active TS/SCI clearance and willingness to obtain a CI Polygraph are required. The successful candidate will automate software deployments, support software/hardware issues, and contribute to technical documentation

Qualifications

• 5–10 years of directly related experience in systems administration and analysis.
• Attention to detail and strong organizational skills.
• Strong writing skills for documentation and notes.
• Time management and ability to work in a team.
• Experience with troubleshooting and documenting problems.

Responsibilities

• Manage functionality and efficiency of a group of computers across one or more operating systems.
• Maintains server and system integrity and security.
• Set up administrator and service accounts; maintain system documentation.
• Interact with users and evaluate vendor products; recommend hardware/software purchases.
• Develop and monitor policies for allocation of computing resources; participate in special projects as required.

Skills

Systems administration

Team collaboration

Documentation

Problem solving

Customer service

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Job Title: Software Packaging Engineer (VDI)
Job Location: Springfield, VA
Compensation: $175,000 - $185,000
Eligibility/Clearance: Candidate must possess an active TS/SCI clearance and be willing to obtain a CI Polygraph

Job Description

• Manages the functionality and efficiency of a group of computers running on one or more operating systems. The Systems Administrator (SA) will work as part of an elite and agile team responsible for maintaining and improving system functionality through proactive interaction with the customer, comprehensive understanding of their primary GEOINT exploitation system, and knowledge of the production mission. The successful candidate will provide on-site, on the floor, technical and system administration support through troubleshooting and implementing appropriate solutions to software/hardware anomalies as they occur. The SA will automate Software deployments, package Software, troubleshoot VDI endpoints, virtual machines and Geospatial/corporate software issues as well as make corrective recommendations as necessary. Likewise the candidate should be able to quickly respond to application/hardware related issues, resolve on the spot problems (where possible), replicate the issue for internal analysis/diagnosis, and assist in the preparation of technical documentation that can accurately depict the problem and/or solution for feedback to the team.
• 1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.
• 2. Maintains the integrity and security of servers and systems.
• 3. Sets up administrator and service accounts.
• 4. Maintains system documentation
• 5. Interacts with users and evaluates vendor products.
• 6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
• 7. Develops and monitors policies and standards for allocation related to the use of computing resources.
• 8. May program in an administrative language.
• 9. Develops and implements testing strategies and document results.
• 10. Provides advice and training to end-users.
• 11. Provides guidance and work leadership to less-experienced staff members.
• 12. Maintains current knowledge of relevant technologies as assigned.
• 13. Participates in special projects as required.

Skills/Qualifications

Required

• 5-10 years of directly related experience in systems administration and analysis.

Unique/Additional Requirements

• Provides support for maintenance and change requests of all "user facing" devices and systems
• Attention to detail, strong organizational skills
• Strong writing skills (document creation and note taking)
• Strong time management skills
• Ability to work within a team for projects and/or tasks
• Multi-mission environment experience
• Experience with Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to troubleshoot and document various problems
• Excellent customer service skills

Desired

• Journeyman knowledge or understanding of the following methodologies:
• Software package/binary deployment (Tanium, Numecent, XenApp, SCCM/MECM)
• Service+ experience
• Thin Client operating systems and virtual hosted desktop OS (AVD/ThinPro/Citrix)
• Client operating systems (Windows 11)
• Virtual Desktop Infrastructure (Azure Virtual Desktop, ESX/vSphere4, XenDesktop)
• Advanced Scripting in Python / PowerShell
• Log Analysis experience for troubleshooting

Education

• Bachelor's degree in Information Systems, Engineering, Cybersecurity, or related technical field (or equivalent experience).

ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability