Application Production Support

Charles Schwab; Southlake (TX); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off + sabbatical

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Hybrid work model

Job summary

Schwab Technology Services is seeking a Support Engineer in Technology Operations to provide expert operational support with an emphasis on automation and improved customer experience for 900+ Schwab Wealth Advisory advisors.

You will own production operations best practices and observability tooling, ensuring reliable systems and high-availability services for the WAS business. The role requires collaboration across teams and a focus on continuous improvement.

Qualifications

• 3-5 years of experience in application production support or related technical role.
• Strong troubleshooting skills across applications, desktop environments, and end-user issues.
• Understanding of incident, problem, and change management processes.
• Strong written and verbal communication to support technical and non-technical users.
• 1-3 years of experience measuring, tracking, and improving SLO/SLA/KPIs.
• 1-3 years of experience with Splunk, Datadog, Grafana Cloud, OTEL, or similar.
• 1-3 years of experience with a systems programming language (Python, PowerShell, C#, JavaScript)
• 1-3 years of experience with GitHub, Bamboo, Bitbucket.
• ITIL v.4 Experience with Enterprise Systems (Event/Incident Management, Release/Change Management).

Responsibilities

• Provide expert operational support with emphasis on automation and customer experience for 900+ advisors.
• Own and refine production operations best practices and tooling for observability, maintenance, and incident management.
• Support Schwab Wealth Advisory and WAS business through reliable systems and high-availability SLAs.
• Collaborate with technologists to ensure seamless integration with WAS services and quick incident resolution.
• Contribute to a culture of learning, teamwork, and continuous improvement.

Skills

Troubleshooting

Communication skills

SLO/SLA tracking

Incident/Change management

Automation

Observability tooling

Tools

Splunk

Datadog

Grafana Cloud

OTEL

Python

PowerShell

C#

JavaScript

Shell scripting

GitHub

Bamboo

Bitbucket

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as a part of our ongoing commitment to democratize access to investing and financial planning.

Wealth and Asset Management (WAM) Engineering is an organization within Schwab Technology Services aligned to support the technology needs of Schwab Asset Management (SAM), Wealth & Advice Solutions (WAS), the Schwab Center for Financial Research (SCFR), and Third-Party Platform teams. WAM Engineering Technology Operations, an organization within WAM Engineering, provides Technology Operations support to WAS which is a growth area for Schwab.

You will play a critical role in supporting Schwab Wealth Advisory which is focused on high-net worth and ultra-high net worth retail investors. Supported business functions span Schwab’s Wealth and Investment Solutions including Schwab Wealth Advisory. You will be working with a team of talented and highly motivated technologists that strive to ensure applications and process compliment Schwab’s WAS business, and their clients benefit from high availability Service Level Agreements for our applications. Exceptional interpersonal skills, including teamwork, communication, negotiation, curiosity, and ability to learn technologies quickly are key qualities for success in this role.

In this newly created role, you will support the future growth of the WAS business. As a Support Engineer in Technology Operations, you will provide expert operational support with an emphasis on automation and improved customer experience for 900+ advisors. The goal is to ensure our business partners have reliable systems to drive business growth. If you are looking to be empowered to own and refine production operations best practices and tools for observability, maintenance, and incident management, this could be the role for you.

What you have

Required Qualifications:

• 3-5 years of experience in application production support, IT support, or related technical role


• Strong troubleshooting skills across applications, desktop environments, and end-user issues


• Understanding of incident management, problem management, and change management process


• Strong communication skills, both written and verbal, ability to support both technical and non-technical users


• 1-3 years of experience in measuring, tracking, and improving SLO/SLA’s/KPI’s


• 1-3 years of experience with Splunk, Datadog, Grafana Cloud, OTEL, or similar


• 1-3 years of experience with a systems programming language, such as Python, PowerShell, C#, JavaScript, and shell scripting


• 1-3 years of experience with GitHub, Bamboo, Bitbucket


• ITIL v. 4 Experience with Enterprise Systems that includes but not limited to:




• Event and Incident Management


• Release and Enterprise Change Management

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan


• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions


• Paid parental leave and family building benefits


• Tuition reimbursement


• Health, dental, and vision insurance