Software Implementation Specialist

City of Syracuse; City of Syracuse (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Retirement plan

Job summary

The City of Syracuse is seeking a Systems Trainer to join the Digital Services Team. The role reports to the Director of Digital Services and works with API, IT, and the CIO to modernize city technology and improve service accessibility for residents and staff.

Responsibilities include managing software upgrades, developing project plans, creating training materials, and coordinating across departments. Strong knowledge of public administration and change management is essential.

Qualifications

• Experience with software implementations and project management.
• Knowledge of compliance requirements and office administration.
• Ability to work with diverse governmental and external stakeholders.
• Experience writing RFPs and contracting with vendors.

Responsibilities

• Support meetings with potential partners regarding consolidation of IT services.
• Create project plans for migration of IT services and modernization efforts with timelines.
• Develop training and requirements documentation for software conversions and train staff.
• Actively manage project risks and compliance requirements.
• Manage software implementations and upgrades across departments.

Skills

Business analysis

Public administration

Change management

RFPs & contracts

Education

Bachelor's degree in computer science / public administration / business administration

Project management certification (PMP or equivalent)

Job description

Job Description

This position will work in the Digital Services Team and report to the Director of Digital Services. The incumbent will also work closely with the Office of Accountability, Performance and Innovation (API), Information Technology (IT), and the Chief Information Officer.

This position will focus on modernization of City technology with a key focus on providing better services and accessibility to the community as well as staff work efficiencies. The incumbent will assist with managing existing and planned software upgrades and implementations in multiple departments. Does related work as required.

Typical Work Activities

• Support meetings with potential partners regarding consolidation of IT services.
• Create project plans for migration of IT services and future modernization efforts including prioritization and timelines for each project.
• Develop training and requirements documentation for software conversions and execute training where required.
• Actively manage project risks and compliance requirements.
• Manage software implementation and upgrades to include parking enforcement, workflow management and time and attendance platforms.
• Collaborate and communicate with diverse internal and external stakeholders.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Good knowledge of business analysis competencies.
• Good knowledge of the current principles and accepted practices of office management and public administration.
• Ability to establish and maintain an effective working relationship with a variety of governmental agencies, private developers, internal departments and the public.
• Good knowledge of managing detailed compliance requirements.
• Thorough knowledge of domain expertise, change management and accompanying methodologies.
• Working knowledge of writing RFPs and executing contracts with vendors.

Minimum Qualifications

Promotional:

• Two (2) years of permanent competitive class status in the title of Systems Trainer or three (3) years of permanent competitive class status in the title of Systems Training Assistant.

Open Competitive:

• A) Graduation from a regionally accredited college or university with a bachelor's degree and two (2) years of professional level work experience in computer science, public administration or business administration, one (1) of which must have been in managing software implementation and a project management certification, such as Project Management Professional (PMP) or a similar project management certification.
• B) Four (4) years of paraprofessional level work experience in computer science, public administration or business administration, two (2) of which must have been in managing software implementation and a project management certification, such as Project Management Professional (PMP) or a similar project management certification.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Retirement plan

The Affir The City also complies with 31 CFR part 51. If you have a disability for which you wish special accommodation to be made, contact the Office of Human Resources at 315-448-8780 or [e-mail].

All offers of employment will be contingent on the successful completion of a background check and/or drug screen.