Software Implementation Project Manager

3E; El Paso (TX); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability coverage

Open PTO and parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits

Job summary

3E is seeking an Implementation Project Manager to lead complex customer implementations across multiple products and teams. You will turn customer scope into actionable delivery plans, own the integrated strategy, and ensure on-time, scoped, and adopted outcomes.

You will coordinate technical discovery, manage the master plan, and report project health with data-driven insights. This remote role aligns with Eastern time zone delivery and regular collaboration with Product and Engineering.

Qualifications

• 3–5 years of software implementation, onboarding, or professional services experience in B2B SaaS.
• Experience leading complex customer implementations with multiple workstreams and products.
• Own project scope, plans, milestones, risks, dependencies, and delivery outcomes.
• Strong technical aptitude to coordinate specialists without coding required.
• Ability to communicate credibly with senior customer stakeholders and cross-functional teams.
• Capable of managing multiple concurrent projects with informed prioritization.

Responsibilities

• Lead complex new-logo, cross-sell, and Value Realization implementations from handoff to close.
• Translate scopes into an integrated delivery strategy covering milestones and resources.
• Lead technical discovery and pre-integration planning with customers and internal teams.
• Own the master implementation plan and coordinate across Product, Engineering, Data, and partners.
• Establish measurable success criteria at kickoff and maintain accountability.
• Lead governance discussions with senior stakeholders and sponsors.
• Maintain milestone trackers and conduct phase-gate reviews with mitigation plans.
• Identify dependencies and risks early and assess impact on critical path.
• Deliver multi-product implementations with change control and unified customer plans.
• Build dashboards to visualize status and risks beyond status meetings.
• Manage customer escalations diplomatically and sustain commitments.
• Collaborate with Commercial on handoffs and renewal/expansion risks.
• Support pre-sales scoping to ensure feasible commitments and delivery.
• Drive post-onboarding Value Realization projects including migrations and optimizations.
• Prioritize across projects based on risk, complexity, and impact.

Skills

Communication

Project leadership

Risk management

Cross-functional collaboration

Technical delivery understanding

Prioritization under constraints

Education

Bachelor’s degree in business / info systems / environmental science or related

Tools

Salesforce

HubSpot

Microsoft Office

Job description

About 3E:

3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.Join us and make an impact!

About the Role

As an Implementation Project Manager at 3E, you’ll lead larger, more complex customer implementations where successful delivery requires multiple products, technical contributors, workstreams, dependencies, and stakeholders to operate against one coordinated plan. You’ll be accountable for turning the customer’s scope of work into an executable implementation strategy and for determining whether the overall project succeeds—on time, within scope, adopted, and connected to a clear customer outcome. You’ll establish success and acceptance criteria, own the integrated project plan, manage risk and change, coordinate specialists and technical teams, and give both customers and 3E leadership a clear, data-backed view of project health. You’ll understand the technical delivery deeply enough to challenge assumptions, identify dependencies, connect customer needs with the right specialists, and engage credibly with Product and Engineering. You won’t need to personally execute every configuration, migration, or integration; your role is to ensure those pieces come together into a successful customer outcome. This position supports remote work within the Eastern time zone.

What You’ll Do

• Lead complex new-logo, cross-sell, and Value Realization implementations from internal handoff through customer acceptance and formal close.
• Translate complex scopes of work into an integrated delivery strategy covering products, workstreams, milestones, resources, dependencies, assumptions, exclusions, and acceptance criteria.
• Lead technical discovery and pre-integration planning with customers, CX technical specialists, and relevant internal teams.
• Own the master implementation plan and coordinate implementation specialists, Product, Engineering, Data, Cloud, technical consultants, external partners, and customer resources.
• Establish measurable success and acceptance criteria at kickoff and maintain accountability for those outcomes throughout delivery.
• Lead customer project governance, including senior stakeholder and sponsor communications.
• Maintain the milestone tracker and conduct phase-gate reviews, giving a clear assessment of whether projects are on track, at risk, or behind and establishing mitigation plans when required.
• Identify cross-workstream dependencies and risks early and determine their impact on the critical path.
• Lead complex, multi-product delivery by managing scope and change control, coordinating custom development through launch, maintaining a unified customer plan across teams, and providing leadership with clear, data-backed reporting on project health, risk, timelines, value, and adoption.
• Build and maintain dashboards or reporting tools that make project status and risks visible without relying solely on status meetings.
• Lead customer escalations diplomatically while maintaining accountability for customer commitments, decisions, resources, data readiness, and signoffs.
• Partner with Commercial on implementation handoff and identify expansion opportunities or renewal risks surfaced during delivery.
• Represent the delivery perspective during pre-sales scoping of complex or higher-risk opportunities so commitments can be successfully delivered.
• Drive structured post-onboarding Value Realization Projects, including complex migrations, integrations, optimization, remediation, and workflow initiatives.
• Manage multiple concurrent implementations and make prioritization decisions based on risk, complexity, dependencies, and customer impact.
• Identify opportunities to improve implementation processes, delivery predictability, time-to-value, and the overall customer experience.

What Makes You a Great Fit

Required

• 3–5 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, ideally within B2B SaaS, technology, or information services.
• Demonstrated experience leading complex customer implementations with multiple workstreams, technical dependencies, contributors, or products.
• Experience owning project scope, plans, milestones, risks, dependencies, change control, customer communication, and delivery outcomes.
• Strong technical aptitude and the ability to understand configuration, data, integration, and technical delivery sufficiently to coordinate specialists and identify risk; coding is not required.
• Demonstrated ability to lead customer conversations and communicate credibly with senior customer stakeholders.
• Ability to lead and influence cross-functional contributors without formal authority.
• Experience managing multiple concurrent projects and making informed prioritization decisions based on customer and business impact.
• Strong written and verbal communication, analytical thinking, judgment, and problem-solving skills.
• Proficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office, with comfort using data, dashboards, and systems of record to communicate project health.
• Ability to navigate ambiguity and changing scope while maintaining accountability for outcomes.
• Willingness to travel 10–20%.

Preferred

• Bachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience.
• Experience with enterprise and/or mid-market SaaS customers.
• Experience developing or improving implementation processes and customer journeys.
• Familiarity with implementation, onboarding, or enablement tools such as Pendo, Gong, or Zendesk.
• Experience working with time-to-value, adoption, usage, or customer health metrics.
• Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software.
• Multilingual capability and/or experience supporting global customers.
• This role must be based in one of the states where 3E is authorized to hire, and eligible to work without sponsorship.

Our US Benefits Include:

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Open PTO and parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

3E is currently authorized to hire in the following U.S. states:

• Alabama
• Arizona
• California (excluding Los Angeles)
• Colorado (excluding Denver)
• Connecticut
• Delaware
• District of Columbia
• Florida
• Georgia
• Illinois (excluding Chicago)
• Indiana
• Kansas
• Kentucky
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Nevada
• New Jersey
• New York (excluding New York City)
• North Carolina
• Ohio
• Oklahoma
• Oregon
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Utah
• Virginia
• Washington

Disclosures:

3E is committed to a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here

Agencies :

3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid if 3E hires the candidate because of the referral or through other means. Visit our Website or follow us on LinkedIn