Software Field Tech Rep | REMOTE + TRAVEL

MiTek Industries; North Carolina; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Field Technical Representative to enhance customer relationships and provide expert support for their innovative software solutions. This role involves training users, troubleshooting software issues, and collaborating with product development to ensure customer satisfaction. The ideal candidate will possess strong communication skills and a background in technical support, carpentry, or truss design. With a focus on improving customer productivity, this position offers a unique opportunity to work remotely while traveling to client sites. Join a company that is transforming the building industry with cutting-edge technology and solutions.

Benefits

Company Car

Travel Opportunities

Flexible Work Environment

Training and Development

Qualifications

• 1-2 years of experience in troubleshooting and technical support required.
• Ability to read and understand prints and schematics.

Responsibilities

• Develop and maintain strong customer relationships.
• Provide on-site technical support and conduct training sessions.

Skills

Technical Support

Customer Service

Problem Solving

Communication

Microsoft Office

Truss Design

Carpentry

Information Technology

Education

Associated Related Field

Tools

MiTek Software

Office Equipment

Job description

Field Tech Rep, Software | REMOTE + TRAVEL

Job Description

This role will be responsible for building and maintaining strong customer relationships while providing expert technical support and training for the MiTek Component Manufacturer Software Suite. The Field Technical Representative acts as a consultant to the customer to improve customer productivity and overall business operations using the MiTek software. This role possesses a deep understanding of building component design principles and the ability to communicate effectively with clients to help them maximize the value of our software solutions.

Job Responsibilities & Requirements

• Develop and maintain strong relationships with existing and potential customers.
• Serve as the primary point of contact for software technical inquiries, and ownership of customer satisfaction and retention.
• Provide regular and consistent on-site technical support to clients, addressing issues related to software installation, functionality, and best practices.
• Conduct training sessions and workshops to educate users on software features and applications, enhancing their overall experience.
• Stay up-to-date with the latest MiTek software updates and features to effectively communicate benefits to clients.
• Collaborate with the product development team to relay customer feedback and suggest improvements based on user experiences.
• Assist the sales team in identifying opportunities for upselling and cross-selling additional software features or services.
• Maintain accurate records of customer interactions, support requests, and training sessions.
• Provide regular reports on customer feedback, challenges, and opportunities for improvement.

Qualifications

• Associated Related Field required.
• 1-2 Years of experience in troubleshooting, information technology, truss design, carpentry or framing required.
• 2+ Years of experience in component manufacturing with responsibilities in one or more of the following areas - Production, component design, Software Support, or Machinery Support preferred.
• Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis.
• Ability to read and understand prints and schematics.
• Able to use Microsoft Office Applications.

Soft Skills

• Strong critical thinking and problem solving skills to troubleshoot problems or come up with alternate solutions.
• Must have strong communication and customer service skills. Need to be able to communicate effectively, both verbally and written, while assisting customers over the phone, email, or in person.
• Self-starter who manages time effectively and takes ownership of issues with little supervision.
• Must possess the ability to collaborate effectively with several internal and external stakeholders.

Additional Requirements

• Valid driver's license and proof of auto insurance required.
• 80% Regional Travel using company provided car or flights.

Physical Demands

• This role is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform the duties of the role. This role may need to access areas within the building that are undergoing renovations which may contain jobsite hazards. Occasionally this role will require to push, pull, bend, lift and move up to 25 lbs.

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.

MiTek is an E-Verify and Drug and Tobacco-Free Workplace.

We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.

For accommodation to assist with completing this application, please contact Human Resources at [phone].

www.mii.com