Software Escalation Engineer (Python)

Varonis; Morrisville (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Varonis is looking for a highly motivated Escalation Engineer (Tier‑IV) in Morrisville, NC. The Engineer will provide top-tier support for our products, investigate customer issues, and collaborate with support and development teams. Candidates should have a B.Sc. in Computer Science and at least 3 years of experience with Python applications, cloud architectures, and database technologies. The position offers a hybrid work model, promoting a collaborative and dynamic environment.

Qualifications

• Minimum of 3 years of experience in developing enterprise-level Python applications.
• Experience working with cloud-native architectures and distributed systems.
• Knowledge of IT fundamentals including Networking, Security, and Storage.

Responsibilities

• Act as the technical point of contact for customer-impacting issues.
• Investigate and resolve issues in Python services.
• Provide training and technical guidance to internal teams.

Skills

Python application development

Cloud-native architectures

AWS

REST API

Relational databases

NoSQL databases

Fluent English

Education

B.Sc. in Computer Science

Tools

Docker

Kubernetes

RabbitMQ

Kafka

Job description

The Role

We are searching for a highly motivated Escalation Engineer (Tier‑IV) to join our growing team. The Escalation Engineer must learn fast and adapt to quickly changing technologies and provide top‑tier support for our product line. This position will investigate customer issues with our products and provide timely resolutions while coordinating with our support and development teams.

The Location

We are considering candidates who are able to work by hybrid model, located within physical proximity to Morrisville, NC.

The Responsibilities

• Act as the technical point of contact for customer‑impacting issues.
• Investigate and resolve issues in Python services.
• Analyze behavior across services, databases, messaging, and infrastructure.
• Perform testing on UI and performance.
• Drive root cause analysis in collaboration with engineering and infrastructure teams.
• Provide training and technical guidance to internal teams.

The Requirements

• B.Sc. in C omputer S cience or equivalent from known university.
• Minimum of 3 years of experience in developing Enterprise‑level Python Applications.
• Experience working with cloud‑native architectures and distributed systems.
• Experience w orking with AWS, Azure, or GCP, Docker, Kubernetes, and microservices – Advantage.
• Knowledge of IT Fundamentals (Networking / Security / Storage).
• Strong understanding of REST API, scalability, and security concepts (OAuth2, JWT , API Gateways).
• Experience with relational and NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis).
• Familiarity with asynchronous processing and messaging systems (RabbitMQ, Kafka) – Advantage.
• Knowledge of multi‑tenant SaaS architectures – Advantage.
• Familiarity with infrastructure as code and monitoring/observability tools.
• Hands‑on experience with AI projects and applications.
• Fluent English (written and verbal).
• Advantageous, not required:
  • Familiarity with additional languages (PHP, Angular/JS, Swift/Objective ‑ C, Kotlin/Java).
  • Previous customer‑facing technical positions.
  • Provide training and support to internal teams.
  • Familiarity with Datadog.

Equal Employment Opportunity Statement

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.