Software Engineering SR. Manager - QA and Escalation Engineering

Juniper Networks; Cupertino (CA); On-site; USD 194,000 - 280,000; Full time

Job summary

A leading telecommunications company is looking for a Software Engineering Manager with over 10 years of experience. The successful candidate will oversee engineering teams, resolve customer issues, and drive quality improvements in Wi-Fi products. This role combines leadership with technical expertise, ensuring high customer satisfaction and innovative solutions.

Benefits

Medical benefits

401(k) eligibility

Vacation and sick time

Parental leave

Qualifications

• Over 10 years of experience in DEV, QA and Escalation Engineering leadership.
• Proven ability to inspire teams and enhance productivity.
• Strong technical background in Wi-Fi protocols and network troubleshooting.

Responsibilities

• Oversee Escalation Engineer teams for 24/7 support.
• Lead resolution of complex customer issues.
• Drive quality improvements based on customer feedback.

Skills

Leadership

Technical expertise in Wi-Fi protocols

Communication skills

Problem-solving

Job description

About Us:

Juniper Networks is a leading innovator in telecommunications, committed to delivering cutting-edge solutions that enhance connectivity and performance. Our dynamic team thrives on innovation and customer satisfaction, driving us to be at the forefront of technological advancements.

Role Overview:

We are seeking an experienced Software Engineering Manager with over 10 years of leadership in QA and Escalation Engineering. The ideal candidate will have a proven track record in leading teams, enhancing productivity, and fostering a customer-centric approach. This role requires expertise in Wi-Fi and network technologies, with a focus on improving product quality and customer satisfaction.

Key Responsibilities:

• Team Leadership: Oversee Escalation Engineer teams with combination of developer & QA, managing both local and offshore personnel to ensure 24/7 support.
• Escalation Management: Lead the resolution of complex customer issues, including issue reproduction, code fixes, and patch releases.
• Process Improvement: Drive quality initiatives and coverage improvements based on customer feedback, enhancing product stability and performance.
• Technical Expertise: Provide live debugging and troubleshooting for Wi-Fi and network issues, ensuring timely solutions and high customer satisfaction.
• Collaboration: Work closely with broader engineering team, product management, and customer success teams to align strategies and milestones.
• AP Firmware Releases: Manage maintenance releases for various Wi-Fi APs, ensuring smooth deployment and performance enhancements.
• Innovation: Lead rapid feature development based on customer needs, fostering a culture of continuous improvement.

Qualifications/Requirements:

• Over 10 years of experience in DEV, QA and Escalation Engineering leadership within telecommunications.
• Proven ability to inspire teams, increase productivity, and enhance employee engagement.
• Strong technical background in Wi-Fi protocols, network troubleshooting, and performance testing.
• Excellent communication skills with a focus on customer satisfaction and problem-solving.

Preferred Qualifications:

• Knowledge of advanced Wi-Fi standards or cybersecurity practices is a plus.

Minimum Salary: $194,400.00

Maximum Salary:$279,450.00

The pay range for this position is expected to be between $194,400.00 and $279,450.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.