Software Engineering SMTS

Salesforce; Bellevue (WA); On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce is seeking a Software Engineer, Member of Technical Staff (SMTS) for the Advanced Cross-Region Continuity (ACRC) team within Core Infrastructure Engineering. You will design and automate cross-region DR workflows, build readiness dashboards, and partner with multiple teams to ensure reliable regional recovery for critical services.

The role emphasizes distributed systems, automation-first thinking, and production-grade reliability, with a focus on site-switch automation, resilience

Qualifications

• 5+ years of software engineering experience in distributed systems, infrastructure automation, or platform reliability engineering.
• Experience building workflow orchestration, automation pipelines, or control-plane systems at scale.
• Strong proficiency in at least one systems or backend language (Java, Go, Python, or equivalent).
• Experience with observability tooling, telemetry design, and building operational dashboards.

Responsibilities

• Design, build, and maintain cross-region continuity workflows and orchestration systems for DR activation sequences.
• Build validation frameworks and observability tooling to assess readiness.
• Collaborate with service-owning teams to define cross-system continuity contracts and readiness standards.
• Automate manual steps and document reasons, risks, and signals for success.
• Develop software with operational excellence, including runbooks, alerting, and deployment patterns for SRE/DevOps.

Skills

Distributed systems

Automation pipelines

Backend development

Java

Tools

ZooKeeper

HBase

BookKeeper

Job description

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Software Engineer, Member of Technical Staff (SMTS) role is part of the Advanced Cross-Region Continuity (ACRC) team within Salesforce's Core Infrastructure Engineering organization. ACRC is the engineering team responsible for building, automating, validating, and continuously hardening the workflows that ensure Salesforce can recover critical services across regions with defined RTO/RPO behavior.

We are looking for a Software Engineer who is passionate about distributed systems, automation-first thinking, and making complex operational outcomes reliable and repeatable. You will join a team whose goal is workflow-as-code and continuous readiness validation — not manual run books.

What You’ll Be Doing

• Design, build, and maintain cross-region continuity workflows and orchestration systems that automate site-switch and disaster recovery (DR) activation sequences for large-scale, mission-critical infrastructure.
• Build validation frameworks and observability tooling (dashboards, telemetry, readiness signals) that answer "Are we ready right now?" — not just "Were we ready during the last review?"
• Partner with service-owning teams (SDB Engine, LCM, Archival, SCRT2, HBase, VegaCache) to define cross-system continuity contracts, integration boundaries, and readiness standards.
• Identify and retire manual steps through principled automation — documenting why each step exists, what can go wrong, and the signal that proves success.
• Build software with operational excellence in mind — including clear runbooks, alerting, observability hooks, and deployment patterns that Site Reliability Engineering (SRE) and DevOps teams can own and operate with confidence.

Qualifications

• 5+ years of software engineering experience in distributed systems, infrastructure automation, or platform reliability engineering.
• Proven experience building workflow orchestration, automation pipelines, or control-plane systems at scale (e.g., site-switch automation, DR tooling, deployment orchestration).
• Strong proficiency in at least one systems or backend language (Java, Go, Python, or equivalent) with experience building production-quality services.
• Experience with observability tooling, telemetry design, and building operational dashboards that drive engineering decisions.

Preferred Qualifications

• Familiarity with SDB, HBase, ZooKeeper, BookKeeper, or comparable distributed storage systems.
• Experience with chaos engineering, fault injection, or large-scale resilience testing programs.
• Prior work contributing to RTO/RPO programs, disaster recovery automation, or business continuity engineering for Tier-1 production services.
• Understanding of multi-region cell architectures and cross-region dependency management.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.