Software Engineering SMTS

Salesforce, Inc.; Northern (KY); Hybrid; USD 149,000 - 224,000; Full time

Job summary

Salesforce, Inc. is seeking a Software Engineer, Member of Technical Staff (SMTS) to join the Advanced Cross-Region Continuity team. You will design, build, and maintain cross-region workflows and DR activation sequences for large-scale infrastructure.

You’ll create validation frameworks and observability dashboards, work with service-owner teams to define readiness standards, and drive automation to retire manual steps while ensuring reliable, repeatable operations for SRE and DevOps.

Qualifications

• 5+ years of software engineering experience in distributed systems, infrastructure automation, or platform reliability engineering.
• Experience building workflow orchestration, automation pipelines, or control-plane systems at scale (e.g., site-switch automation, DR tooling, deployment orchestration).
• Proficiency in Java, Go, Python, or equivalent with production-quality services.

Responsibilities

• Design, build, and maintain cross-region continuity workflows and orchestration systems for site-switch and DR activation sequences.
• Build validation frameworks and observability tooling (dashboards, telemetry, readiness signals).
• Partner with service-owning teams to define cross-system continuity contracts, integration boundaries, and readiness standards.
• Identify and retire manual steps through principled automation — documenting why each step exists, what can go wrong, and the signal that proves success.

Skills

Distributed systems

Infrastructure automation

Platform reliability

Java/Go/Python

Observability tooling

Job description

Job Category Software Engineering Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Software Engineer, Member of Technical Staff (SMTS) role is part of the Advanced Cross-Region Continuity (ACRC) team within Salesforce's Core Infrastructure Engineering organization. ACRC is the engineering team responsible for building, automating, validating, and continuously hardening the workflows that ensure Salesforce can recover critical services across regions with defined RTO/RPO behavior. We are looking for a Software Engineer who is passionate about distributed systems, automation-first thinking, and making complex operational outcomes reliable and repeatable. You will join a team whose goal is workflow-as-code and continuous readiness validation — not manual run books.

What You'll Be Doing

Design, build, and maintain cross-region continuity workflows and orchestration systems that automate site-switch and disaster recovery (DR) activation sequences for large-scale, mission-critical infrastructure. Build validation frameworks and observability tooling (dashboards, telemetry, readiness signals) that answer "Are we ready right now?" — not just "Were we ready during the last review?" Partner with service-owning teams (SDB Engine, LCM, Archival, SCRT2, HBase, VegaCache) to define cross-system continuity contracts, integration boundaries, and readiness standards. Identify and retire manual steps through principled automation — documenting why each step exists, what can go wrong, and the signal that proves success. Build software with operational excellence in mind — including clear runbooks, alerting, observability hooks, and deployment patterns that Site Reliability Engineering (SRE) and DevOps teams can own and operate with confidence.

Qualifications

• 5+ years of software engineering experience in distributed systems, infrastructure automation, or platform reliability engineering.
• Proven experience building workflow orchestration, automation pipelines, or control-plane systems at scale (e.g., site-switch automation, DR tooling, deployment orchestration).
• Strong proficiency in at least one systems or backend language (Java, Go, Python, or equivalent) with experience building production-quality services.
• Experience with observability tooling, telemetry design, and building operational dashboards that drive engineering decisions.

Preferred Qualifications

• Familiarity with SDB, HBase, ZooKeeper, BookKeeper, or comparable distributed storage systems.
• Experience with chaos engineering, fault injection, or large-scale resilience testing programs.
• Prior work contributing to RTO/RPO programs, disaster recovery automation, or business continuity engineering for Tier-1 production services.
• Understanding of multi-region cell architectures and cross-region dependency management.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $148,500 - $223,900 annually.

In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.