Software Engineering Senior Manager - Hybrid

Cigna Healthcare; Tempe (AZ); On-site; USD 138,000 - 230,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Tuition reimbursement

Paid time off

Paid holidays

Job summary

The Cigna Group is seeking a Software Engineering Senior Manager to lead the technology platform behind pharmacy fulfillment operations for Home Delivery, Accredo, and Express Scripts. You will modernize systems, drive operational excellence, and develop a high-performing team delivering exceptional service daily.

Responsibilities include shaping strategy, ensuring stability and security, and partnering with product and automation teams to accelerate modernization.

Qualifications

• 8+ years in software engineering, application support, production systems, or related technology roles.
• 3+ years leading technical, engineering, or application support teams.
• Experience supporting complex enterprise applications in production environments.
• Knowledge of cloud platforms such as AWS or OpenShift.
• Proficiency with C#.NET, C++, Angular, Oracle, and Microsoft SQL Server.
• Demonstrated success diagnosing, resolving, and preventing complex production issues.
• Experience with incident management and root cause analysis.
• Experience working within Agile delivery frameworks.
• Strong communication and relationship-building skills with technical and non-technical stakeholders.

Responsibilities

• Lead strategy, stability, security, and performance of the Safire application platform and related pharmacy tech solutions.
• Drive operational excellence by improving resiliency, scalability, availability, and supportability.
• Partner with Product Owners, engineers, and automation teams to prioritize work and accelerate modernization.
• Evaluate and champion cloud and AI-enabled technologies to enhance outcomes.
• Serve as trusted advisor to business and IT leaders, aligning tech with enterprise standards and goals.
• Lead production incident response, root cause analysis, and prevention strategies.
• Build, coach, and develop a high-performing team of 8–15 professionals.
• Establish and monitor KPIs for platform health and service quality.
• Drive process improvement, change management, and production governance.
• Create an environment empowering teams to solve problems and innovate.

Tools

Microsoft C#.NET

C++

Angular

Oracle

Microsoft SQL Server

OpenShift

AWS

Job description

Help us lead what’s next.

Are you energized by solving complex problems, improving reliability at scale, and leading teams that make a meaningful impact? As a Software Engineering Senior Manager, you will lead the technology platform that supports critical pharmacy fulfillment operations for Home Delivery, Accredo, and Express Scripts Specialty Distribution Services. This is an opportunity to modernize systems, strengthen operational excellence, and develop a high-performing team while helping deliver exceptional service to the people who depend on us every day.

Responsibilities

• Lead the strategy, stability, security, and performance of the Safire application platform and related pharmacy technology solutions.

• Drive operational excellence by improving platform resiliency, scalability, availability, and supportability.

• Partner with Product Owners, engineers, and automation teams to prioritize work, improve service delivery, and accelerate modernization efforts.

• Evaluate and champion innovative technologies, including cloud and AI-enabled solutions, to enhance business outcomes and operational efficiency.

• Serve as a trusted advisor to business and IT leaders, aligning technology solutions with enterprise standards and strategic goals.

• Lead production incident response, root cause analysis, and prevention strategies that reduce risk and improve customer experiences.

• Build, coach, and develop a high-performing team of 8–15 professionals, fostering accountability, collaboration, continuous learning, and career growth.

• Establish and monitor key performance indicators that measure platform health, service quality, and operational effectiveness.

• Drive process improvement initiatives, change management practices, and production governance activities that strengthen delivery outcomes.

• Create an environment where teams are empowered to solve problems, innovate, and continuously improve.

Required Qualifications

• Minimum 8 years of experience in software engineering, application support, production systems, or related technology roles.

• Minimum 3 years of experience leading technical, engineering, or application support teams.

• Experience supporting complex enterprise applications in a production environment.

• Knowledge of cloud platforms such as AWS or OpenShift.

• Experience with Microsoft C#.NET, C++, Angular, Oracle, and Microsoft SQL Server.

• Demonstrated success diagnosing, resolving, and preventing complex production issues.

• Experience with incident management, root cause analysis, and operational problem solving.

• Experience working within Agile delivery frameworks.

• Strong communication and relationship-building skills with technical and non-technical stakeholders.

• Ability to manage competing priorities and make sound decisions in fast-paced, high-impact situations.

Preferred Qualifications

• Bachelor’s degree.

• Experience with AI technologies and automation solutions.

• Experience supporting manufacturing, fulfillment, or pharmacy-related systems.

• Experience with release management, change management, and production governance.

• Growth mindset with a passion for continuous improvement, innovation, and team development.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 138,100 - 230,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email _ [e-mail] _ for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.