Software Engineering Mgr. - Payments Technology & Applications

PNC; Pittsburgh (Allegheny County); On-site; USD 100,100 - 204,490; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Stock purchase plan

Paid time off

Job summary

PNC is seeking a Payments Technology Manager to lead the support, stability, modernization, and continuous improvement of mission‑critical payment platforms. This role will oversee domestic, international, instant, and digital asset payments across a globally distributed team.

You will drive automation, implement monitoring and observability, and manage vendor relationships while ensuring regulatory and security compliance.

Qualifications

• 5+ years of industry experience; 3+ years of management experience.
• Bachelor’s degree.
• Preferred skills include Agile, Release Management, and Vendor Payments.

Responsibilities

• Manage and support enterprise payment applications.
• Lead a Global 24x7 operation with distributed teams.
• Provide after-hours operational leadership and on-call support.
• Oversee application releases, change management, production implementations, and DR testing.
• Establish monitoring, observability, and proactive issue detection.
• Develop automation solutions to improve efficiency and reduce manual intervention.
• Ensure compliance with security, audit, and regulatory requirements.

Skills

Java/J2EE

UNIX/Linux

Oracle SQL/DB2

IBM MQ

NDM/Connect:Direct

Web Services

CA7 Scheduling

Elasticsearch

OBIEE/OAS

Education

Bachelor's degree

Tools

OpenShift

MongoDB

Kafka

IBM MQ

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's IT Site Reliability Engineering Center, you will be based at one of the following IT Hubs: Phoenix, Arizona; Denver, Colorado; or Pittsburgh, Pennsylvania.

Job Profile

PNC is seeking a Payments Technology Manager / Payments Application Manager to lead the support, stability, modernization, and continuous improvement of critical payment platforms. This role will be responsible for leading the support, stability, modernization, and continuous improvement of mission‑critical payment platforms supporting domestic, international, instant, and digital asset payments.

Key Responsibilities

• Manage and support enterprise payment applications and integrations.
• Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock. Participate in leadership escalation and on‑call rotations to support major incidents, critical production events, and operational continuity.
• Provide after‑hours operational leadership and on‑call support. Availability outside standard business hours, including evenings, weekends, and holidays, may be required.
• Oversee application releases, change management, production implementations, and disaster recovery testing.
• Establish monitoring, observability, and proactive issue detection capabilities.
• Develop automation solutions to improve operational efficiency and reduce manual intervention.
• Ensure compliance with enterprise architecture, security, audit, and regulatory requirements.

Stakeholder Management

• Act as primary liaison between business stakeholders, payment operations, vendors, and technology teams.
• Communicate application health, risks, incidents, and strategic initiatives to senior leadership.
• Collaborate with external payment networks, vendors, and clearing organizations.

Required Technical Skills – Core Technologies

• Java / J2EE
• UNIX / Linux
• Oracle SQL and DB2
• IBM MQ
• NDM / Connect:Direct
• Web Services (SOAP/REST APIs)
• CA7 Scheduling
• Elastic Search
• OBIEE / Oracle Analytics Server (OAS)

Modern Payment Platform Technologies

• Java‑based microservices
• OpenShift Container Platform (OCP)
• MongoDB
• Kafka
• IBM MQ

Monitoring And Operational Support

• Application monitoring and alerting tools
• Log analysis and observability platforms
• Performance tuning and capacity planning
• Incident, problem, and change management processes

Preferred Experience – Vendor Products

• Finastra Global PAYplus (GPP)
• IBM Financial Transaction Manager (FTM)
• IBM Integration Bus (IIB) / App Connect Enterprise (ACE)

Leadership Expectations

• Lead geographically distributed support and engineering teams.
• Drive operational excellence and service reliability.
• Mentor team members and develop payment‑domain expertise.
• Manage vendor relationships and technology roadmaps.
• Handle executive communication during critical incidents and major initiatives.
• Champion automation, modernization, and continuous improvement initiatives.

Qualifications

• Preferred Skills: Application Development, Business Management, Customer Solutions, Design, Electronic Payments, Group Problem Solving, Payment Systems, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design, Vendor Payments.
• Competencies: Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing.
• Work Experience: Roles at this level typically require a university or college degree, with 5+ years of industry‑relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
• Education: Bachelor’s degree.
• Certifications: None required.
• Licenses: None required.

Pay Transparency

Base Salary: $100,100.00 – $204,490.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature).
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short and long‑term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account; backup child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• Robust wellness program with financial incentives.
• Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year (unless otherwise required by law); 15 to 25 vacation days each year, depending on career level.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877‑968‑7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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