Software Engineering Manager - Intercom

Verkada; San Mateo (CA); On-site; USD 180,000 - 300,000; Full time

Job summary

A leading cloud security firm is seeking an Engineering Manager for their Intercom team in San Mateo, California. The ideal candidate will lead a dynamic team, focusing on scaling innovative features and driving product strategy. Responsibilities include technical leadership, mentoring engineers, and ensuring a user-centric approach to product development. With a competitive salary range of $180,000 - $300,000, this full-time role offers a unique opportunity to create impact within a growing organization committed to excellence.

Qualifications

• 2+ years experience managing and leading a team of engineers.
• 5+ years in a software engineering role focused on product experiences.
• Deep understanding of enterprise SaaS and both backend and frontend technologies.

Responsibilities

• Lead and define the roadmap for the Intercom product line.
• Provide technical leadership and conduct architecture reviews.
• Mentor high-performing engineers and drive career growth.

Skills

Team Leadership

Software Engineering

Agile Development

Product Management

Enterprise SaaS

Education

Degree in Computer Science or related Engineering field

Tools

Server-side frameworks

Database systems

Job description

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.

About the Team

We are a small, dynamic team focused on building intelligent cloud-managed Intercom systems. Intercom is our second newest major product line and is off to the best start of any product in Verkada’s history. Our Intercom allows customers to receive calls from anywhere—at their desk or on their phone—with rich video and 2‑way audio. And we have a lot more to build.

We consider our team a startup within a startup, with a large amount of ownership and autonomy. We're looking for a strong engineering manager to come lead our growing team.

What You’ll Do

• As the lead for the Intercom team, you aren't just building features; you are scaling the backbone of a rapidly expanding product line, and defining the roadmap and strategy to help us capture customers in new markets.
• While your primary focus is people and delivery, you will provide technical leadership through architecture reviews, ensuring our stack remains scalable as our customer base grows 10x, and be willing to roll up your sleeves to write code or prototype new features.
• You will be responsible for the career growth of high‑performing engineers. We value managers who can identify ‘force multipliers’ within their team and mentor the next generation of tech leads.
• Inspire your team to create highly polished and delightful user experiences, informed from your direct observation of our customer’s needs.
• Work closely with Product and Design to shape our understanding of our customer’s needs and deliver solutions that provide meaningful value.
• Collaborate with other engineering leaders to define, communicate, and execute on goals, priorities and process.

What You Bring

• 2+ years experience managing, leading, and inspiring a team of engineers; including hiring, retaining, and managing performance.
• 5+ years of work experience in a software engineering role, on a team focused on building great product experiences.
• A ‘Product‑First’ mindset. You care more about the user's problem than the specific technology used to solve it.
• Deep understanding of enterprise SaaS.
• Experience with both backend and frontend.
• Experience working in an agile software development environment.
• Eye for design, product details, and polish.
• Working knowledge of at least one server‑side framework and one database system.
• Degree in Computer Science or related Engineering field.

Annual Pay Range

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs).

Below is the annual on‑target earnings (OTE) range for full‑time employees for this position, comprised of base compensation and commissions (if applicable).

$180,000 - $300,000 USD

Our HQ is in San Mateo and this role is not remote.

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.