Software Engineering Manager - Alarms

United States Digital Space LLC; San Mateo (CA); On-site; USD 200,000 - 340,000; Full time

Benefits offered by this job

Healthcare coverage

Vision & Dental

HSA/FSA

Mental health support

Parental leave

Flexible PTO

Professional development stipend

Fertility stipend

Wellness benefits

Healthy lunches

Commuter benefits

Job summary

United States Digital Space LLC is seeking an Engineering Manager for the Alarms team, owning the real-time, AI-assisted response layer that analyzes incidents and coordinates actions after an alarm fires. You will oversee customer incident experience, operator monitoring software, and incident dispatch integrations.

You will collaborate with product and operations, define autonomous AI boundaries, maintain reliability, hire and grow the team, and guide cross-team roadmap delivery across the

Qualifications

• Experience leading, mentoring, and scaling engineering teams.
• 5+ years building scalable, reliable distributed systems.
• Experience with real-time or high-availability systems where latency and uptime matter.
• Proven ability to drive product outcomes with product management.

Responsibilities

• Define AI autonomy boundaries with product and monitoring ops teams.
• Own the real-time workflow engine and vision-language SOP adaptations.
• Set and maintain reliability standards for a high-stakes system.
• Hire and grow the engineering team.

Skills

Engineering leadership

Distributed systems

Real-time systems

Product collaboration

Job description

Who We Are

the company is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and the company is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million the company devices are deployed across 170+ countries.

About the Role

The Alarms team builds the response layer: the software that decides what happens in the minutes after an alarm fires. It uses real-time video, audio, and sensor data to analyze incidents, filter false alarms, and coordinate verifiable action.

This platform serves as the central intelligence for our alarm product, seamlessly combining AI-driven automation with human judgment to protect people and spaces at scale.

As an Engineering Manager, you will own this system across three surfaces: the customer incident experience, the monitoring software our human operators use to handle alarms at scale, and the integrations that carry an incident out to emergency dispatch.

What You'll Do

• Define where AI acts autonomously and where a human decides, in partnership with the product and our monitoring operations team.
• Own the real-time workflow engine that models response actions after an alarm is triggered, and the vision-language pipeline that adapts SOPs mid-incident.
• Set and hold the reliability bar for a system with no acceptable quiet failure mode.
• Hire and grow the team
• Partner with the PM on the roadmap, and with the operators who use the monitoring tools daily.
• Work across product teams to extend the response layer into the rest of the the company platform.

What You Bring

• 2+ years leading, mentoring, and scaling engineering teams.
• 5+ years of software engineering experience building scalable, reliable distributed systems.
• Experience with real-time or high-availability systems where latency and uptime carry consequences.
• A track record of driving product outcomes through close collaboration with product management.

Nice to Have

• Experience architecting and deploying AI-driven workflows in production, particularly ones where model output triggers real-world action.
• Background in mission-critical B2B software, or in hardware-software systems deployed in the field.

US Employee Benefits

the company is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Annual Pay Range

At the company, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A the company employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).

Estimated Annual Pay Range

$200,000—$340,000 USD

the company Is An Equal Opportunity Employer

As an equal opportunity employer, the company is committed to providing employment opportunities to all individuals. All applicants for positions at the company will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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