Software Engineering Group Manager – Site Reliability Center

Jobtailor

Alabama

On-site

USD 140,000 - 200,000

Full time

14 days+

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Job summary

Jobtailor is seeking a senior Production Operations leader to own incident response, drive reliability across large-scale systems, and guide cross‑functional teams. You will shape observability, governance, and continuous improvement across availability, resiliency, and performance.

Strong executive communication and proven leadership are essential. You will manage distributed teams across regions, oversee change governance, and partner with engineering to embed reliability into system design,

Qualifications

8+ years of related experience with 5+ years in a management role.
Proven leadership in Production Operations, SRE, or Infrastructure Engineering.
Expertise in incident, problem, and change management within complex environments.
Track record of improving operational metrics and leading high-performing teams.

Responsibilities

Lead during critical incidents (P1/P2) with rapid resolution and clear communication.
Provide technical leadership in production support; serve as escalation point for complex issues across apps, infra, databases, middleware, and integrations.
Drive root cause analysis and implement permanent systemic fixes to reduce repeats.

Skills

Incident management

Problem management

Change management

Production support

Root cause analysis

Reliability engineering

Monitoring

Automation

System design

Leadership

Executive communication

Troubleshooting

Tools

Dynatrace

BigPanda

Logscale

MongoDB

Cassandra

Oracle

SQL

Elasticsearch

Redis

Kafka

Job description

Responsibilities

Lead during moments that matter; own major incident response for high-impact (P1/P2) events, ensuring rapid resolution and clear communication.
Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations.
Drive root cause and real fixes; champion a culture of accountability through deep root cause analysis; eliminate repeat issues by driving permanent, systemic solutions and turn data and trends into actionable improvements.
Shape reliability at scale; define and evolve reliability strategy across availability, resiliency, and performance; lead improvements in uptime, MTTR, and overall system health and partner with engineering to embed reliability into system design.
Modernize operations; advance observability with best-in-class monitoring, alerting, and event management; leverage tools like Dynatrace, BigPanda, and Logscale to enable proactive detection and drive automation to reduce manual effort and create self‑healing systems.
Ensure safe and reliable change; oversee change and release governance to enable fast and safe deployments; improve change success rates, reduce production defects, and lead post‑release reviews that fuel continuous improvement.
Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock; create seamless handoffs and strong operational discipline across regions and elevate team performance, engagement, and growth.

Requirements

8+ years of related experience and 5+ years of management experience.
Proven leadership experience in Production Operations, SRE, or Infrastructure Engineering.
Deep expertise in incident, problem, and change management within complex environments.
Passion for building reliable, scalable, customer‑centric platforms.
Track record of improving operational metrics and leading high‑performing teams.
Strong executive presence and communication skills.
Experience with OCP under infrastructure (Linux/Windows, OCP), MongoDB, Cassandra under databases (Oracle, SQL, MongoDB, Cassandra) and working knowledge of Elasticsearch, Redis, MQ and Kafka is a plus.

Hard Skills