Software Engineering Group Manager – Site Reliability

Jobtailor; Alabama; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a senior Production Operations leader to own major incident response for high-impact events, guiding troubleshooting across applications, infrastructure, and databases. You will drive root cause analysis, champion systemic fixes, and shape reliability strategies to improve uptime and system health.

This role requires 8+ years of experience and 5+ years in management, with proven leadership in SRE/Infrastructure Engineering.

Qualifications

• 8+ years of related experience.
• 5+ years of management experience.
• Proven leadership in Production Operations, SRE, or Infrastructure Engineering.
• Deep expertise in incident, problem, and change management.

Responsibilities

• Lead during moments that matter; own major incident response for high-impact (P1/P2) events, ensuring rapid resolution and clear communication.
• Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations; ensure efficient log, metric, and system analysis; oversee batch/ETL monitoring and recovery processes; foster strong collaboration across engineering, infrastructure, and vendor teams.
• Drive root cause and real fixes; champion a culture of accountability through deep root cause analysis; eliminate repeat issues by driving permanent, systemic solutions and turn data and trends into actionable improvements.
• Shape reliability at scale; Define and evolve reliability strategy across availability, resiliency, and performance; lead improvements in uptime, MTTR, and overall system health and partner with engineering to embed reliability into system design.
• Modernize operations; advance observability with best-in-class monitoring, alerting, and event management; leverage tools like Dynatrace, BigPanda, and Logscale to enable proactive detection and drive automation to reduce manual effort and create self-healing systems.
• Ensure safe and reliable change; oversee change and release governance to enable fast and safe deployments; improve change success rates, reduce production defects, and lead post-release reviews that fuel continuous improvement.
• Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock; create seamless handoffs and strong operational discipline across regions and elevate team performance, engagement, and growth. Build a trusted, compliant environment; ensure alignment with enterprise governance, audit, and regulatory standards and strengthen risk management, controls, and operational documentation.

Skills

Leadership

Production Ops

SRE

Infrastructure Eng

Incident Management

Problem Management

Change Management

Executive Presence

Communication

OCP/Linux/Windows

MongoDB

Cassandra

Elasticsearch

Redis

MQ/Kafka

Job description

Responsibilities

• Lead during moments that matter; own major incident response for high-impact (P1/P2) events, ensuring rapid resolution and clear communication.
• Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations; ensure efficient log, metric, and system analysis; oversee batch/ETL monitoring and recovery processes; foster strong collaboration across engineering, infrastructure, and vendor teams.
• Drive root cause and real fixes; champion a culture of accountability through deep root cause analysis; eliminate repeat issues by driving permanent, systemic solutions and turn data and trends into actionable improvements.
• Shape reliability at scale; Define and evolve reliability strategy across availability, resiliency, and performance; lead improvements in uptime, MTTR, and overall system health and partner with engineering to embed reliability into system design.
• Modernize operations; advance observability with best-in-class monitoring, alerting, and event management; leverage tools like Dynatrace, BigPanda, and Logscale to enable proactive detection and drive automation to reduce manual effort and create self-healing systems.
• Ensure safe and reliable change; oversee change and release governance to enable fast and safe deployments; improve change success rates, reduce production defects, and lead post-release reviews that fuel continuous improvement.
• Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock; create seamless handoffs and strong operational discipline across regions and elevate team performance, engagement, and growth. Build a trusted, compliant environment; ensure alignment with enterprise governance, audit, and regulatory standards and strengthen risk management, controls, and operational documentation.

Requirements

• 8+ years of related experience and 5+ years of management experience.
• Proven leadership experience in Production Operations, SRE, or Infrastructure Engineering.
• Deep expertise in incident, problem, and change management within complex environments.
• Passion for building reliable, scalable, customer-centric platforms.
• Track record of improving operational metrics and leading high-performing teams.
• Strong executive presence and communication skills.
• Experience with OCP under infrastructure (Linux/Windows, OCP), MongoDB, Cassandra under databases (Oracle, SQL, MongoDB, Cassandra) and working knowledge of Elasticsearch, Redis, MQ and Kafka is a plus.