Software Engineer - Salesforce

Hbcu Connect, Llc; Atlanta (GA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Truist Financial Corporation is seeking a Senior Salesforce Architect to lead the design, deployment, and support of FSC, Service Cloud, and Sales Cloud solutions. You will partner with product owners, architects, developers, QA, and business stakeholders to translate requirements into scalable Salesforce solutions, ensuring security and governance across enterprise integrations.

The role requires hands-on knowledge for design reviews, troubleshooting, and overseeing delivery across

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
• 5-7+ years of Salesforce platform experience.
• Strong experience with Salesforce FSC, Service Cloud, and Sales Cloud.
• Working knowledge of Apex, Lightning Components/LWC, SOQL, APIs, and Salesforce architecture.
• Experience supporting large-scale Salesforce implementations in enterprise environments.
• Experience with offshore delivery teams and distributed models.
• Understanding of Agile methodologies and software delivery lifecycle.

Responsibilities

• Lead design, implementation, and support of Salesforce solutions (FSC, Service Cloud, Sales Cloud).
• Collaborate with Product Owners, Architects, Developers, QA, and stakeholders to translate requirements.
• Provide technical leadership for enhancements across contact center and servicing platforms.
• Coordinate with offshore/onshore teams to ensure quality and delivery of roadmaps.
• Support integrations with Enterprise APIs, MuleSoft, AWS services.
• Participate in architecture reviews, code reviews, and production support.
• Support DevOps practices, CI/CD pipelines, and release management.
• Mentor junior team members and provide technical guidance.

Skills

Salesforce FSC

Sales Cloud

Service Cloud

Apex/LWC/SOQL

APIs integration

Agile methods

DevOps mindset

Stakeholder mgmt

Problem solving

Education

Bachelor's degree in CS/IS/Engineering

Tools

MuleSoft

AWS

Git

CI/CD

Job description

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Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Independently leads the design, configuration, development, testing, deployment, and support of complex Salesforce solutions supporting Consumer Servicing, Contact Center, and Digital Engagement platforms. This role serves as a senior technical contributor and partner across Product, Operations, Architecture, AWS, Integration, and Delivery teams to deliver scalable, secure, and high-quality solutions within the Salesforce ecosystem.
The ideal candidate brings deep Salesforce platform expertise, strong knowledge of Financial Services Cloud, Sales Cloud, and Service Cloud, and experience working within complex, highly integrated enterprise environments. While this is not a dedicated developer role, the individual must possess sufficient hands‑on technical knowledge to support solution design, code reviews, troubleshooting, and development team oversight.

Essential Duties and Responsibilities

Lead the design, implementation, and support of Salesforce solutions utilizing Financial Services Cloud, Service Cloud, and Sales Cloud capabilities. Partner with Product Owners, Architects, Developers, QA, and business stakeholders to translate business requirements into scalable Salesforce solutions. Provide technical leadership for enhancements supporting contact center and servicing platforms, including Salesforce‑based agent experiences. Collaborate with onshore and offshore delivery teams to ensure consistent execution, quality standards, and successful delivery of roadmap initiatives. Support and guide solution design activities involving integrations with Enterprise APIs, MuleSoft, AWS services, and other enterprise platforms. Participate in architecture reviews, technical design sessions, code reviews, and production support activities. Troubleshoot complex production issues and coordinate resolution efforts across Salesforce, integration, infrastructure, and vendor teams. Support Agile delivery processes, including PI Planning, backlog refinement, sprint planning, and release management. Partner closely with dependent technology teams to identify risks, manage dependencies, and ensure successful end‑to‑end delivery. Participate in deployment planning and release execution utilizing modern DevOps practices, CI/CD pipelines, and source control management processes. Drive adoption of Salesforce best practices, governance standards, security requirements, and regulatory controls. Mentor junior team members and provide technical guidance across the Salesforce delivery organization.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field, or equivalent combination of education and experience.
• 5-7+ years of Salesforce platform experience.
• Strong experience with: Salesforce Financial Services Cloud (FSC)
• Strong experience with: Salesforce Service Cloud
• Strong experience with: Salesforce Sales Cloud
• Working knowledge of Apex, Lightning Components/LWC, SOQL, APIs, and Salesforce platform architecture.
• Experience supporting large-scale Salesforce implementations in enterprise environments.
• Experience partnering with offshore development teams and managing work across distributed delivery models.
• Strong understanding of Agile methodologies and software delivery lifecycle processes.
• Experience supporting integrations utilizing MuleSoft, Enterprise APIs, and REST/SOAP-based services.
• Knowledge of Salesforce DevOps processes, including: Git and source control management
• Knowledge of Salesforce DevOps processes, including: CI/CD pipelines
• Knowledge of Salesforce DevOps processes, including: Deployment and release management
• Knowledge of Salesforce DevOps processes, including: Environment strategy and governance
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.

Preferred Qualifications

• Salesforce certifications such as: Salesforce Administrator
• Salesforce certifications such as: Platform App Builder
• Salesforce certifications such as: Platform Developer I
• Salesforce certifications such as: Service Cloud Consultant
• Salesforce certifications such as: Financial Services Cloud Accreditation
• Experience with Contact Center technologies, including: Service Cloud Voice (SCV)
• Experience with Contact Center technologies, including: Salesforce Contact Center / SCC-AC
• Experience with Contact Center technologies, including: Digital Engagement
• Experience with Contact Center technologies, including: CTI integrations
• Experience with Contact Center technologies, including: IVR technologies
• Experience partnering with AWS teams and a working knowledge of AWS-based contact center architectures and integrations.
• Knowledge of consumer banking, servicing, and contact center operations.
• Experience supporting Wealth, Premier, Mortgage, Scheduler, or related servicing platforms.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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