Software Engineer - Professional Services

Aviso, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading AI technology firm is seeking a Software Engineer / Sr. Software Engineer to onboard and support customers using their platform. The ideal candidate will have expertise in Python and be responsible for delivering a great customer experience through effective communication and timely deliverables. They will also handle production issues and conduct root cause analyses, ensuring a seamless deployment and support process. This role demands collaboration with various teams and is ideal for those with experience in Salesforce Sales Cloud implementations.

Qualifications

• Experience of ~2-4 years in Python is a must.
• Exposure to CRM / SFDC Sales cloud implementations will be an added advantage.
• Worked on at least 10 + projects.

Responsibilities

• Onboarding new customers on Aviso platform.
• Handling production issues according to defined SLAs.
• Conducting comprehensive root cause analyses for issues.
• Testing new product features on live customers.

Skills

Expertise in Python programming

Strong understanding of logics and OOPS

Understanding of application architecture

Moderate experience of Integration through API

Salesforce Sales cloud implementation experience

Project Management capabilities

Strong verbal, written, and organizational skills

Education

Bachelor's or higher Degree

Tools

Python

MongoDB

PostgresDB

Salesforce

Job description

Software Engineer / Sr. Software Engineer - Professional Services

Location: Remote, USA

About Aviso

Aviso is the leading AI revenue operating system. We act as a compass to guide sales teams to maximize growth and minimize risk. Aviso’s predictive AI delivers revenue intelligence, drives team-wide actions and course corrections and gives precise guidance so sellers and teams don’t get lost in the fog of CRM and other point tools.

With demonstrated results across Fortune 500 companies and industry leaders such as Honeywell, ServiceNow, Elastic, GitHub and RingCentral, Aviso works at the frontier of AI to help teams close more deals and drive more revenue. Aviso AI has generated 350 billion insights, analyzed $400B in pipeline and helped customers win $1640B in deals. By using Aviso AI, sales teams close on average 20% more deals with 98%+ accuracy, reduce sales cycles by north of 25% and reduce spending on non-core CRM licenses by 30%.

Aviso is backed by Storm Ventures, Scale Venture Partners, Shasta Ventures and other leading Silicon Valley investors.

About the Role

The ideal candidates will be responsible for onboarding new customers on Aviso and supporting a set of live customers, while delivering a superior customer experience.

Key responsibilities include

• Onboarding new customers on Aviso platform, with required configurations
• Collaborating with internal and external stakeholders during the onboarding journey, for discovery, solutioning, configuration/build, user acceptance testing and go-live
• Engaging closely with development/infra teams on feasibility checks, design, testing and delivery of new features built on Python/MongoDB/PostgresDB
• Owning and delivering project deliverables like requirements/design document(s), test cases/scripts, training/enablement documents and configured systems in test/production environments
• Providing superior customer experience with effective communication and timely deliveries of high quality deliverables

Supporting live customers

• Handling production issues as per priorities and defined SLAs
• Owning first response to issues, investigation, fixes, coordination with relevant teams for timely resolutions, validations and issue closures
• Conducting comprehensive root cause analyses (RCAs) by liaising with relevant teams and ensuring permanent fixes for recurring issues
• Documenting troubleshooting processes for new incidents and enriching support knowledge base
• Testing new product features and deploying them on live customers, in sync with product releases
• Delivering superior customer experience by providing effective post production support

Key additional expectations

The candidate will be owning / handling multiple deployments / live customers simultaneously The candidate should be comfortable working with Senior executives and a mix of teams like process teams, technical teams of customers and Aviso.

Skills

• Expertise in Python programming
• Strong understanding of logics and OOPS
• Understanding of application architecture built on Python / MongoDB / Postgres DB
• Moderate experience of Integration through API
• Good understanding and through with Apex classes, trigger, maps , data loader , JS and hands‑on.
• Worked on at least 10 + projects
• Salesforce Sales cloud implementation experience
• Project Management capabilities
• Bachelor's or higher Degree
• Experience of ~2-4 years in Python is a must
• Exposure to CRM / SFDC Sales cloud implementations will be an added advantage.
• Strong verbal, written, and organizational skills.

Aviso provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local, state, or federal law.

This policy applies to all terms and conditions of employment, including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, termination, and layoff.