Software Engineer - Observability Engineering

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 61,000 - 101,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, Ohio seeks a Software Engineer II - Observability Engineer to advance monitoring and observability across cloud and on‑prem environments.

You will collaborate with software engineers and platform teams to improve telemetry quality, automate instrumentation, and strengthen operational resilience for critical asset management applications. The role requires formal software engineering training and 2+ years of experience, with hands-on work on observability tools

Qualifications

• Formal software engineering training or certification.
• 2+ years of applied software engineering experience.

Responsibilities

• Configure and improve monitoring, alerting, and event management; reduce unnecessary alerts and strengthen monitoring practices.
• Encourage platform adoption and self-service through automation, observability-as-code, integrations, and AI-enabled capabilities.
• Instrument services with standardized metrics/logs/traces, and ensure data quality.
• Build and operate observability solutions across cloud and on-prem environments to improve insight into system health, business transactions, and customer experience.
• Create dashboards and analyses that reveal user journeys, dependencies, and performance degradations.
• Design and troubleshoot software solutions accounting for upstream/downstream impacts.
• Write secure, high-quality code in at least one language with limited guidance.
• Use AI coding tools to support code generation; validate outputs via peer review, tests, and secure coding practices.
• Apply SDLC tools including AI-assisted development and automation to improve automation value.

Skills

Observability

DevOps

CI/CD

Telemetry

Debugging

Collaboration

Troubleshooting

Security

Education

Formal training or certification in software engineering concepts

Tools

Dynatrace

Splunk

Grafana

Datadog

Python

Java

JavaScript

Go

Job description

Salary: $61,000 - 101,000 per year

Requirements

• Formal training or certification in software engineering concepts, plus at least 2 years of applied experience.
• Experience in platform engineering, DevOps, monitoring, or observability roles.
• Experience developing, debugging, and maintaining code in a large corporate environment using a modern language such as Python, Java, JavaScript, or Go.
• Experience with one or more observability or monitoring platforms, such as Dynatrace, Splunk, Grafana, or Datadog.
• Familiarity with telemetry concepts, including metrics, logs, traces, and alerting.
• Knowledge of cloud platforms, distributed systems, and modern application architectures.
• Hands-on experience with enterprise-authorized AI-assisted software development tools, including the ability to critically assess and validate their outputs.
• Understanding of responsible AI use in engineering, including data sensitivity, secure handling of inputs and outputs, and security and resiliency expectations.
• Exposure to agile methods and practices such as CI/CD, application resiliency, and security.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Strong written and verbal communication skills and the ability to collaborate across engineering teams.
• Preferred: Knowledge of monitoring standards, telemetry governance, and observability frameworks.
• Preferred: Experience with automation, Infrastructure as Code, or platform engineering practices.
• Preferred: Exposure to AI-assisted analytics, anomaly detection, or operational intelligence.
• Preferred: Experience creating dashboards, observability reports, and operational analytics solutions.

Responsibilities

• Configure and improve monitoring, alerting, and event management; reduce unnecessary alerts and strengthen monitoring practices.
• Encourage platform adoption and self-service through automation, observability-as-code, integrations, and AI-enabled capabilities.
• Work with application teams to instrument services and standardize metrics, logs, traces, events, alerting, tagging, and data quality practices.
• Build and operate observability solutions across cloud and on-premises environments to improve insight into system health, business transactions, and customer experience.
• Create dashboards, visualizations, and analyses that reveal user journeys and dependencies, identify performance or service degradation, and speed up issue detection.
• Design, develop, and troubleshoot software solutions and their components, accounting for upstream and downstream systems and technical impacts.
• Write secure, high-quality code in at least one programming language, with limited guidance.
• Use enterprise-authorized AI coding tools to support code generation and refactoring, testing, documentation, and productivity; validate outputs through peer review, automated tests, and secure coding practices.
• Apply software development lifecycle tools, including authorized AI-assisted development and automation capabilities, to improve the value of automation.

Technologies

• AI
• CI/CD
• Cloud
• Datadog
• DevOps
• Dynatrace
• Grafana
• Support
• Java
• JavaScript
• Network
• Python
• Security
• Splunk

More

We are hiring a Software Engineer II - Observability Engineer for our Asset & Wealth Management Technology organization at JPMorganChase. You will join an agile team delivering monitoring and observability solutions that strengthen telemetry quality and operational resilience, collaborating with software engineers, platform and product teams, and technology stakeholders. This role supports strategic work to improve reliability, performance, and customer experience through monitoring, analytics, automation, cloud technologies, and operational intelligence. We are one of the worlds longstanding financial institutions, serving consumers, businesses, and institutional and government clients across banking, payments, and asset management. Our Asset & Wealth Management team provides investment management and private banking solutions through a global network of professionals. We offer competitive total rewards and, for eligible employees, benefits that may include health coverage, wellness resources, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching. We value diversity and inclusion and provide reasonable accommodations in accordance with applicable requirements.

last updated 41 week of 2026