Software Engineer - MLOps

R37 Lab, R1 RCM; New York (NY); Hybrid; USD 140,000 - 300,000; Full time

Benefits offered by this job

Top-of-market compensation

Hybrid in-office (min. 3 days per week

Comprehensive health benefits

401(k) matching

Mission-driven teammates

Job summary

R1 RCM Inc. in New York City is hiring for senior ML Ops engineers to own the production runtime of Phare’s ML stack, deploying and scaling models across inference endpoints and batch workflows.

You will build progressive delivery pipelines with automated rollouts, manage latency and availability SLAs, and instrument complete observability for drift and regression. The role requires 5+ years in software and ML Ops, with hands-on experience in GPUs in production, platform engineering with

Qualifications

• 5+ years software engineering experience with 2+ years ML Ops.
• Experience deploying and operating models in production on GPUs (APIs and batch/streaming).
• Strong with Docker/Kubernetes, IaaC (Terraform) and CI/CD for services and model artifacts.
• Ability to maintain environment parity, reproducible releases, and robust model/experiment versioning with data lineage.

Responsibilities

• Own the production runtime for Phare/R1 RCM ML stack: deploying, serving, and scaling models across endpoints and batch/streaming workflows.
• Build progressive delivery pipelines with automated rollouts and rollbacks; manage SLOs for latency and availability.
• Instrument end-to-end observability (metrics, logs, traces, drift, regression) and actionable alerting.
• Hardening the platform with Terraform, Kubernetes, and CI/CD to ensure reproducible, auditable ML releases.

Skills

Production ML

Platform engineering

System Reliability

RBAC & security

Tools

Docker/Kubernetes

Terraform

CI/CD

Data lineage

Job description

About Us

Phare Health is now part of R1 and its AI innovation engine, R37 Lab, bringing Phare’s frontier clinical reasoning technology together with one of the largest healthcare platforms in the U.S.

At R37 and Phare, we are building the first AI-native Healthcare Revenue Operating System: a connected platform that reasons over full medical records, payer logic, and financial workflows to automate medical coding, billing, and follow-up.

Backed by real customers, real data, and real distribution, we operate on a national scale. Our agentic AI systems already power production workflows across 95 of the top 100 U.S. health systems, processing hundreds of millions of patient encounters each year, including:

• 180M+ Claims

• 550M+ Patient encounters

• 1.2B+ Workflow actions and outcomes each year

This is startup-level ownership with enterprise-level impact. If you want to build AI that ships, scales, and measurably improves how healthcare works, this is the place to do it.

The Role

You’ll own the production runtime for Phare’s ML stack - deploying, serving, and scaling models across inference endpoints and batch/streaming workflows. You’ll build progressive delivery pipelines with automated rollouts and rollbacks, manage SLOs for latency and availability, and instrument end-to-end observability (metrics, logs, traces, drift, regression). You’ll harden the platform with Terraform, Kubernetes, and CI/CD, ensuring reproducible, auditable ML releases.

We are hiring across several seniority levels ranging from Mid-level up to Staff. At a minimum, we expect 5 years of software engineering experience with 2 years of ML Ops experience.

This is an in-person role in NYC, requiring at least 3 days in the SoHo office.

About you

You have a background in operating ML systems at scale, where uptime and feedback loops matter as much as accuracy.

Additionally, you have experience in:

• Production ML: You’ve deployed and operated models running on GPUs in production - APIs and batch/streaming inference

• Platform engineering: Strong with Docker/Kubernetes, IaaC (e.g., Terraform), and CI/CD for services and model artifacts; you maintain environment parity, reproducible releases, and robust model/experiment versioning with data lineage

• System Reliability: You use progressive delivery with automated rollouts/rollbacks, and you build end-to-end observability (metrics, logs, traces, and model telemetry for drift/regression) plus actionable alerting, runbooks, and incident response

• Post-training lifecycles: You manage model registries and stage gates, design scheduled or event-driven retraining when appropriate, and enforce RBAC, secrets management, encryption, and audit logs

• Bonus: Experience in regulated environments (e.g., healthcare, finance)

Role Leveling:

We are looking for candidates at various levels, ranging from Level 2 to Staff

• L2: Independently delivers a complete end-to-end project, owning design, implementation, and delivery of scoped work

• L3: Leads delivery of larger projects, handling increased technical complexity and ambiguity, providing light guidance to L2s on shared work

• Senior: Team Lead responsible for managing a portfolio of projects that contribute to major technical initiatives.

• Staff: Impact at the organizational level. Responsible for leading multiple teams or multiple broad initiatives simultaneously, ensuring that high-level technical goals are met across the entire organization.

Benefits

• Top-of-market compensation

• Flexible PTO

• Hybrid in-office (min. 3 days per week)

• Comprehensive health benefits

• 401(k) matching

• Inspiring, brilliant, mission-driven teammates

Hiring Flow

• Intro call - your background & our mission alignment

• Technical deep-dives - pseudo-coding exercise and systems design (not Leetcode)

• Culture interview in person in NYC

• References

• Offer

Interview Logistics Notice

As part of our hiring process, selected candidates will participate in an in-person interview. Candidates located near one of our talent hubs—San Francisco, New York, Austin, or Chicago—will be scheduled to meet with team members in those locations. For candidates residing outside these areas, we will arrange travel to a hub for the interview. Travel accommodation will be provided as needed. We are committed to providing equal employment opportunities and ensuring a fair and inclusive experience for all applicants.

For this US-based position, the base pay range is $140,000.00-$300,000 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups, and explore new paths for your career.

Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups, and explore new paths for your career.

Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated