Software Engineer (Medical Application)

CVS Health; Hartford (CT); On-site; USD 102,000 - 204,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Senior Software Development Engineer specialized in SRE to maintain, support, and improve enterprise applications and platforms. The role emphasizes monitoring, alerting, system health, and continuous improvement in a retail and pharmacy context.

The position involves release planning, on‑call support, and collaboration across engineering teams to deliver reliable software solutions. A strong foundation in SRE practices and ITSM familiarity is expected.

Qualifications

• Bachelor's degree preferred, or equivalent technical training or experience.
• 3–5 years in application support or related IT role.
• Strong problem‑solving and decision‑making skills.
• Effective verbal and written communication.
• Ability to work across technical and non‑technical teams.

Responsibilities

• Provide technical support for enterprise applications and ensure smooth daily operations.
• Diagnose and resolve incidents including system errors and data issues.
• Collaborate with development, infrastructure, database, and vendor teams to implement fixes.
• Manage and enhance monitoring dashboards, alerts, and health checks.
• Participate in on‑call rotations to support incident response and availability.
• Create and maintain knowledge base articles and runbooks.

Skills

Problem solving

Communication

Collaboration

Multitasking

Detail oriented

Education

Bachelor's degree

Tools

ServiceNow

ITSM

Splunk

AppDynamics

Dynatrace

Azure Monitor

CloudWatch

Job description

Position Summary

The

Senior Software Development Engineer

- SRE, Retail and Pharmacy is responsible for maintaining, supporting, and improving the organization’s software applications and platforms. This role provides technical expertise across application testing, deployment, configuration, monitoring, and issue resolution. The analyst ensures stable and reliable application performance, supports production operations, and contributes to continuous improvement initiatives. The position also incorporates foundational Site Reliability Engineering (SRE) practices focused on monitoring, alerting, and system health.

Job Responsibilities

Application Support & Troubleshooting

Provide technical support for enterprise applications, ensuring smooth daily operations and timely resolution of functional or technical issues.

Diagnose and resolve application incidents reported by end-users, including system errors, data issues, and integration failures.

Collaborate with development, infrastructure, database, and vendor teams to implement fixes, mitigation strategies, and permanent solutions.

Monitoring, Alerts, & SRE Functions

Manage and enhance application monitoring dashboards, alerts, and health checks.

Analyze alert noise and participate in alert tuning to improve signal-to-noise ratio.

Perform routine system health checks, environment validations, and log reviews to proactively identify issues.

Participate in on‑call rotations (if applicable) to support incident response and ensure application availability.

Contribute to establishing and improving SLOs/SLIs and performance baselines.

Maintenance, Upgrades, & Operational Excellence

Assist with planned maintenance activities such as patching, upgrades, and data cleanup tasks.

Participate in release planning, deployment activities, and post‑deployment validation.

Engage in discussions on enhancements, bug fixes, and new releases and coordinate across teams to ensure successful delivery.

Documentation, Training, & Knowledge Sharing

Create and maintain knowledge base articles, SOPs, troubleshooting guides, and runbooks for common workflows and incidents.

Provide training, guidance, and best‑practice recommendations to end‑users and team members.

Support compliance and audit activities, including documentation and evidence collection.

Continuous Improvement & User Engagement

Analyze support trends and user feedback to identify opportunities for usability, performance, and reliability improvements.

Collaborate with product and engineering teams to recommend enhancements and drive optimization initiatives.

Respond to requests from internal and approved external partners in a timely and professional manner.

Required Qualifications

• ~3–5 years of experience in application support, technical support, or a related IT role.
• ~ Strong problem‑solving and decision‑making skills.
• ~ Effective verbal and written communication skills.
• ~ Ability to work collaboratively across technical and non‑technical teams.
• ~ Self‑directed, organized, and able to manage multiple priorities.
• ~ Detail‑oriented with a strong focus on accuracy and quality.

Preferred Qualifications

• Experience with ServiceNow or other ITSM platforms.
• ITIL 4 Foundation certification preferred.
• Familiarity with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace, Azure Monitor, CloudWatch, etc.) is a plus.
• Basic understanding of SRE principles (incident management, alerting, SLIs/SLOs, observability).
• Experience with SQL, log analysis, or scripting (PowerShell, Python, etc.) is beneficial.

Education

Bachelor’s degree preferred, or equivalent technical training or relevant professional experience.

Anticipated Weekly Hours

40 Time Type

Full time

Pay Range

The typical pay range for this role is:

$101,970.00 - $203,940.00 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/29/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.