Remote Senior ScrumMaster

CVS Health; Philadelphia (Philadelphia County); Hybrid; USD 83,000 - 204,000; Full time

Job summary

CVS Health is seeking a seasoned Scrum Master to lead Agile delivery for ServiceNow squads in a remote or hybrid setup. You will coordinate Scrum ceremonies, backlogs, and release planning with cross-functional teams across the enterprise.

The ideal candidate has 5+ years in Scrum Master roles, ServiceNow experience, and certifications such as CSM/PSM. Join a collaborative culture focused on health care transformation and scalable agile governance.

Qualifications

• 5+ years as Scrum Master for software/dev teams.
• 4+ years facilitating Agile delivery activities.
• 3+ years supporting ServiceNow platforms.
• 2+ years using Agile tools (Jira/Rally/Azure DevOps).
• 1+ year coordinating cross-functional teams in matrix environments.
• CSM/PSM/SAFe Master certification or equivalent.
• ServiceNow CSA or similar certs.
• Experience with SAFe/LeSS or related frameworks.
• Knowledge of ServiceNow capabilities and development lifecycle.
• Proven ability to coach high-performing teams and drive improvements.

Responsibilities

• Lead Agile delivery for one or more ServiceNow teams, facilitating Scrum ceremonies and sprint execution.
• Collaborate with Product Owners and stakeholders to refine backlogs and translate epics into actionable work.
• Coach teams on Agile, Scrum, Kanban, and Lean principles and foster collaboration and accountability.
• Identify and resolve delivery impediments, manage risks and dependencies, and improve delivery metrics.
• Act as primary coordination point across teams, engagement managers, and leadership with transparent status reporting.

Skills

Agile delivery

Scrum

Coaching

Risk management

Stakeholder mgmt

Cross-functional

Mentoring

Data-driven insights

Education

Bachelor's degree in CS/IT or equivalent

Tools

Jira

Rally

Azure DevOps

ServiceNow Agile Development

Job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Location

Remote or Hybrid

Preferred

East Coast or Midwest candidates supporting EST/CST business hours.

Key Responsibilities

• Lead Agile delivery for one or more ServiceNow teams by facilitating Scrum ceremonies, managing sprint execution, coordinating releases, and ensuring alignment with product roadmaps, business priorities, and organizational objectives.
• Partner with Product Owners, ServiceNow process owners, and stakeholders to refine and prioritize backlogs, translate epics and user stories into actionable work, establish sprint goals, and maintain visibility into delivery commitments and outcomes.
• Coach and mentor teams on Agile, Scrum, Kanban, and Lean principles while fostering collaboration, accountability, self-organization, continuous improvement, and adherence to Agile best practices.
• Proactively identify and remove delivery impediments, manage risks, dependencies, and RAID items, leverage team performance metrics to drive improvements, and implement process enhancements that increase efficiency, quality, and predictability.
• Serve as the primary communication and coordination point across development teams, engagement managers, stakeholders, and leadership by providing transparent status reporting, facilitating decision-making, supporting change management, and promoting shared ownership of business value delivery.

Experience & Qualifications

• 5+ years serving as a Scrum Master supporting software development, platform engineering, or enterprise technology delivery teams utilizing Agile methodologies.
• ~4+ years facilitating Agile delivery activities including sprint planning, backlog refinement, release planning, dependency management, stakeholder engagement, and continuous improvement initiatives.
• ~3+ years supporting ServiceNow platform implementations, enhancements, or product delivery teams across enterprise environments.
• ~2+ years leveraging Agile management tools such as Jira, Rally, Azure DevOps, or ServiceNow Agile Development to monitor team performance, delivery metrics, velocity, and sprint outcomes.
• ~1+ year driving cross-functional collaboration, risk and impediment resolution, organizational change management, and delivery execution within a complex matrixed environment.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, SAFe Agilist, or comparable Agile certification.
• ServiceNow Certified System Administrator (CSA) or other ServiceNow platform certifications.
• Experience supporting scaled Agile delivery frameworks, Agile transformations, and multi-team delivery environments utilizing SAFe, LeSS, or related methodologies.
• Working knowledge of ServiceNow platform capabilities, application development lifecycles, enterprise service management processes, and ServiceNow Agile Development.
• Demonstrated ability to coach high-performing teams, facilitate organizational change, resolve complex delivery challenges, influence stakeholder decision-making, and drive continuous improvement through data-driven insights and team performance metrics.
• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.

Culture and Values

Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Employment Type

Full time

Pay Range

The typical pay range for this role is: $83,430.00 - $203,940.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Window

We anticipate the application window for this opening will close on: 10/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.