Software Engineer - Marketing Systems & Integrations

The U.S. Pharmacopeial Convention (USP); Rockville (MD); On-site; USD 90,000 - 113,000; Full time

Job summary

The Software Engineer – Marketing Systems & Integrations at USP develops and enhances Marketo-based marketing automation, collaborating with IT, Marketing Operations, and Sales Operations to ensure scalable and compliant processes.

You will manage configuration, data mappings, forms, landing pages, and integrations with Salesforce; monitor performance and help maintain data quality and governance.

Qualifications

• Bachelor's degree in CS/IS/Engineering or related field, or equivalent practical experience.
• 1–2 years of experience in a technical/support role.
• Knowledge of HTML/CSS; basic JavaScript helpful; API/webhook concepts encouraged.

Responsibilities

• Support marketing automation and CRM platform configurations and access governance.
• Translate stakeholder needs into reusable templates and scalable configurations.
• Maintain platform architecture, folder naming, tokens, and program frameworks.
• Build field mappings and data quality checks between marketing platform and CRM.

Skills

HTML/CSS basics

APIs & webhooks

Strong communicator

Education

Bachelor's degree in CS/IS/Engineering or related

Tools

Marketo

HubSpot

Salesforce

Job description

Description

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Software Engineer – Marketo is responsible for supporting and enhancing the Marketo platform through technical configuration, integration management, campaign automation, and data governance. This role partners with IT, Marketing Operations, and Sales Operations to ensure scalable, reliable, and compliant marketing automation processes. The engineer owns day‑to‑day platform operations while contributing to system improvements and cross‑system alignment.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results‑driven work environments.

The Software Engineer - Marketing Systems & Integrations has the following responsibilities:

• Support user account creation, access permissions, and role governance across marketing automation and CRM platforms to maintain secure, compliant operations.
• Translate stakeholder requirements into technical configurations, reusable templates, and scalable operational solutions within a marketing automation platform (e.g., Marketo, HubSpot, Pardot, or similar).
• Help maintain platform architecture — folder structures, naming conventions, tokens, and operational program frameworks.
• Build and maintain field mappings and synchronization logic between the marketing platform and CRM (e.g., Salesforce), supporting schema alignment and data quality.
• Clone, configure, and test forms, landing pages, and web assets in Sandbox and Production environments using HTML/CSS fundamentals.
• Troubleshoot sync issues between systems, including field conflicts, validation errors, and API‑related failures — with support from senior engineers as needed.
• Assist with datatype changes, schema updates, and cross-system compatibility checks to keep integrations stable.
• Support Sandbox refresh activities: configuration audits, asset restoration, and sync re‑establishment.
• Help build and maintain trigger‑based campaigns, automated workflows, and nurture programs, learning platform‑specific logic on the job.
• Assist with segmentation setup, audience management, and basic data governance practices.
• Monitor system health and campaign performance dashboards, flagging issues to senior team members.
• Support data quality and compliance standards across marketing and CRM systems.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field (or equivalent practical experience).
• 1–2 years of experience in a technical, engineering, or systems support role
• Working knowledge of HTML and CSS; exposure to basic JavaScript is a plus.
• Understanding of how APIs and webhooks work, or strong aptitude to learn integration concepts quickly.
• Interest in or exposure to CRM systems (Salesforce, HubSpot, etc.) and/or marketing automation platforms — prior hands‑on Marketo experience is not required.
• Comfort working with structured data: field mapping, data types, and schema logic.
• Strong problem-solving instincts and willingness to troubleshoot systematically.
• Clear communicator, able to explain technical issues to both technical and non-technical stakeholders.

Additional Desired (Nice to Have, Not Required)

• Any exposure to Marketo, HubSpot, Pardot, or similar marketing automation tools.
• Familiarity with CRM objects (Leads/Contacts/Accounts/Opportunities).
• Coursework or personal projects involving REST APIs or third‑party integrations (e.g., ad platforms like Google, Meta, or LinkedIn).
• Certifications are a plus but not expected at this level (e.g., Marketo Certified Associate/Expert, Salesforce Admin).

Supervisory Responsibilities

None, this is an individual contributor role.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Compensation

Base Salary Range: USD $89,816 – $113,450.00 annually.

Target Annual Bonus: % Varies based on level of role.

Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job‑related reasons.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Category Information Technology

Job Type Full-Time