Software Engineer - Marketing Systems & Integrations

Initial Therapeutics, Inc.; Rockville (MD); On-site; USD 90,000 - 113,000; Full time

Job summary

The U.S. Pharmacopeial Convention (USP) приглашает инженера по маркетинговым системам и интеграциям для поддержки и улучшения платформы Marketo и сопутствующих систем через конфигурацию, интеграцию и управление данными.

Вы будете работать с IT, Marketing Operations и Sales Operations для обеспечения масштабируемых, надёжных и соответствующих требованиям процессов автоматизации маркетинга. Роль предлагает индивидуальный вклад в рамках команды и карьерный рост в глобальной организации.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field.
• 1–2 years of experience in a technical, engineering, or systems support role.
• Working knowledge of HTML and CSS; exposure to JavaScript is a plus.
• Understanding of APIs and webhooks; ability to learn integration concepts quickly.
• Interest in CRM systems (Salesforce, HubSpot) and/or marketing automation platforms; Marketo experience not required.
• Comfort with structured data: field mapping, data types, and schema logic.

Responsibilities

• Support user account creation, access permissions, and role governance across marketing automation and CRM platforms.
• Translate stakeholder requirements into technical configurations, templates, and scalable operational solutions.
• Maintain platform architecture, folder structures, naming conventions, tokens, and program frameworks.
• Build and maintain field mappings and synchronization logic between marketing platform and CRM (e.g., Salesforce).
• Clone, configure, and test forms, landing pages, and web assets in Sandbox and Production using HTML/CSS fundamentals.
• Troubleshoot sync issues, field conflicts, validation errors, and API-related failures with senior engineers as needed.
• Assist with datatype changes, schema updates, and cross-system compatibility checks.
• Support Sandbox refresh activities: audits, restoration, and re-establishment of sync.
• Help build trigger-based campaigns, automated workflows, and nurture programs.
• Assist with segmentation setup, audience management, and data governance practices.
• Monitor system health and dashboards; flag issues to seniors.
• Support data quality and compliance standards across marketing and CRM systems.

Skills

HTML/CSS

JavaScript exposure

APIs & webhooks

CRM exposure

Problem-solving

Communication

Education

Bachelor's degree in Computer Science / Information Systems / Engineering or related field

Job description

Description

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds - regardless of background to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Software Engineer - Marketo is responsible for supporting and enhancing the Marketo platform through technical configuration, integration management, campaign automation, and data governance. This role partners with IT, Marketing Operations, and Sales Operations to ensure scalable, reliable, and compliant marketing automation processes. The engineer owns day-to-day platform operations while contributing to system improvements and cross-system alignment.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Software Engineer - Marketing Systems & Integrations has the following responsibilities:

• Support user account creation, access permissions, and role governance across marketing automation and CRM platforms to maintain secure, compliant operations.
• Translate stakeholder requirements into technical configurations, reusable templates, and scalable operational solutions within a marketing automation platform (e.g., Marketo, HubSpot, Pardot, or similar).
• Help maintain platform architecture - folder structures, naming conventions, tokens, and operational program frameworks.
• Build and maintain field mappings and synchronization logic between the marketing platform and CRM (e.g., Salesforce), supporting schema alignment and data quality.
• Clone, configure, and test forms, landing pages, and web assets in Sandbox and Production environments using HTML/CSS fundamentals.
• Troubleshoot sync issues between systems, including field conflicts, validation errors, and API-related failures - with support from senior engineers as needed.
• Assist with datatype changes, schema updates, and cross-system compatibility checks to keep integrations stable.
• Support Sandbox refresh activities: configuration audits, asset restoration, and sync re-establishment.
• Help build and maintain trigger-based campaigns, automated workflows, and nurture programs, learning platform-specific logic on the job.
• Assist with segmentation setup, audience management, and basic data governance practices.
• Monitor system health and campaign performance dashboards, flagging issues to senior team members.
• Support data quality and compliance standards across marketing and CRM systems.

Who is USP Looking For?

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field (or equivalent practical experience).
• 1-2 years of experience in a technical, engineering, or systems support role
• Working knowledge of HTML and CSS; exposure to basic JavaScript is a plus.
• Understanding of how APIs and webhooks work, or strong aptitude to learn integration concepts quickly.
• Interest in or exposure to CRM systems (Salesforce, HubSpot, etc.) and/or marketing automation platforms - prior hands-on Marketo experience is not required .
• Comfort working with structured data: field mapping, data types, and schema logic.
• Strong problem-solving instincts and willingness to troubleshoot systematically.
• Clear communicator, able to explain technical issues to both technical and non-technical stakeholders.

Additional Desired (Nice to Have, Not Required)

• Any exposure to Marketo, HubSpot, Pardot, or similar marketing automation tools.
• Familiarity with CRM objects (Leads/Contacts/Accounts/Opportunities).
• Coursework or personal projects involving REST APIs or third-party integrations (e.g., ad platforms like Google, Meta, or LinkedIn).
• Certifications are a plus but not expected at this level (e.g., Marketo Certified Associate/Expert, Salesforce Admin).

Supervisory Responsibilities

None, this is an individual contributor role.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Compensation

Base Salary Range: USD $89,816 - $113,450.00 annually.

Target Annual Bonus: % Varies based on level of role.

Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job-related reasons.

Job Category

Information Technology

Job Type

Full-Time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.