Software Engineer, Infrastructure - Self Managed Experience (SMX)

Camunda; Boston (MA); Remote; USD 120,000 - 193,000; Full time

Benefits offered by this job

Remote & Flexible: work from anywhere

Annual learning budget

Health & wellbeing programs

Equity through VSOP

Job summary

Camunda, a leading enterprise platform for agentic orchestration, hires for a remote, globally distributed Self-Managed Experience (SMX) engineer. The role centers on building, maintaining, and releasing artifacts (Helm charts, C8Run, Docker Compose) to deliver Camunda 8 to self-managed customers, with collaboration across Support, Consulting, Presales, and Product teams.

You’ll contribute to deployment tooling, test automation, and multi-region setups, while working across engineering and QA to

Qualifications

• Ability and/or willingness to use Camunda product with curiosity about customer problems behind a ticket.
• Strong expertise in building, operating, and maintaining Helm Charts; deploying apps on Kubernetes; CI/CD pipelines with GitHub Actions; and infrastructure as code (Terraform).
• Ability to create clear technical documentation and communicate effectively across teams.

Responsibilities

• Build, maintain, and release C8 distribution artifacts for self-managed customers — Helm Charts (Kubernetes), C8Run, and Docker Compose — along with their documentation.
• Improve the reliability and usability of deployment artifacts across the full customer lifecycle: installation, upgrades, and day-2 operations.
• Engage with internal customer-facing teams to understand deployment problems and help shape priorities; collaborate with Development, Product, QA, and Documentation to ship releases.
• Take part in medic rotation and resolve engineering-level support cases, feeding learnings back into development.
• Contribute to shared tooling for review, deployment, and testing to enable other Camunda teams to adopt it.

Skills

Helm charts

Kubernetes

GitHub Actions

Terraform

Tools

Docker

Prometheus

Grafana

OpenTelemetry

Job description

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.

Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.

Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. Ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.

About The Role

We're hiring for Self-Managed Experience (SMX) — the team responsible for making Camunda 8 deployable in a self-service way for customers who run their own infrastructure. SMX covers two areas of work: installation artifacts (Helm chart, Docker Compose, C8Run) and reference architectures & cloud infrastructure (AWS, GCP, Azure). This role sits primarily on the installation artifacts side — building, maintaining, and releasing the artifacts that ship Camunda 8 to every self-managed customer. You'll be fully embedded in that area day-to-day, but you'll work alongside the reference-architecture side of the team regularly, and SMX is actively working toward enabling every engineer to review and contribute across both stacks over time. SMX is also shifting from a purely artifact- and ops-focused team toward one in which engineers bring customer judgment and product sense alongside technical depth. That means engaging directly with the teams closest to customers — Support, Consulting, Presales — and using that signal to help shape what we prioritize, not just executing a fully-specced ticket. You'll find plenty of room to leave your own footprint: deployment automation, software and infrastructure testing, multi-region setups, and developer experience are all live areas of investment as the team matures from "basic install" toward full-lifecycle ownership (upgrades, backup/restore, disaster recovery).

Curious about the kind of challenges you'll work on at Camunda? Watch this quick 30-minute talk from our engineers to learn more about the new Camunda Exporter and how we’re solving complex problems at scale.

What You'll Be Doing

• Build, maintain, and release C8 distribution artifacts for self-managed customers — Helm Charts (Kubernetes), C8Run, and Docker Compose — along with their documentation.
• Improve the reliability and usability of deployment artifacts across the full customer lifecycle: installation, upgrades, and day-2 operations, not just initial deployment.
• Engage directly with internal customer-facing teams (Support, Consulting, Presales) to understand real deployment problems, and use that signal to help shape what gets prioritized — not just how it gets built. Collaborate with Development Teams, Product Management, QA, and Documentation to ship integrated, tested, and documented releases.
• Take part in the team's shared medic rotation and resolve engineering-level support cases, feeding learnings back into development.
• Contribute to the shared tooling (review, deployment, and test tooling) that SMX is building so other Camunda teams can adopt it — this is one of the team's current investment areas.

What success looks like (first ~3 months):

• Taken on your first medic rotation slot and support tickets to understand the stack, customer challenges, and deployment environments.
• Improved onboarding or documentation, turning your own ramp-up experience into concrete improvements.
• Contributed to artifact fixes, CI/CD enhancements, or test automation that strengthens release quality.
• Deliver structural improvement initiatives — a feature request, or a test/release improvement.
• Built working relationships with engineering, QA, and product peers, and started building context on the reference-architecture side of the team.
• Started forming your own view of a customer pain point from firsthand signal (support tickets, consulting feedback), not just from a ticket description.

What You Bring

• Ability and/or willingness to use our product, with genuine curiosity about the customer problem behind a ticket — comfortable asking "should we build this" as well as "how do we build this."
• Strong expertise in building, operating, and maintaining Helm Charts; deploying applications on Kubernetes; implementing CI/CD pipelines with GitHub Actions; and managing infrastructure as code (e.g., Terraform).
• Ability to create clear technical documentation and communicate effectively across teams.
• A pragmatic and autonomous approach to programming and problem-solving.
• You thrive as a manager of one — you build it, you own it — and take pride in delivering maintainable, operable software.

Nice-to-haves

• Experience running and operating on-prem/self-hosted software on Docker.
• Familiarity with Prometheus, Grafana, OpenTelemetry, or similar observability tools.
• Working knowledge of the Go programming language.
• Exposure to cloud infrastructure/IaC (Terraform, Crossplane) — useful as SMX moves toward shared review capability across installation artifacts and reference architectures.

This role is an existing vacancy

#USEAST

Compensation

What We Have to Offer:

• United States: $119,900.00 to $193,200.00
• United Kingdom: £75,300.00 to £123,800.00
• Singapore: S$148,900.00 to S$223,300.00
• Canada: C$127,300.00 to C$209,300.00

If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.

Equity:

We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
• In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.
• Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.
• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
• Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

AI in our hiring process

Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here.

Everyone is welcome at Camunda — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!