Software Engineer, Infrastructure

Menlo Ventures; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Orb is looking for an Infrastructure Engineer to join their robust team in downtown San Francisco. You will play a vital role in ensuring system reliability while working with an innovative tech stack. We offer a hybrid work environment, generous benefits, and equity options.

Benefits

Excellent medical, dental, and vision insurance

Unlimited PTO with 15 days minimum encouraged

401k plan

16-week paid parental leave

Commuter stipend

Catered lunches in the office

Meaningful equity in the form of stock options

Qualifications

• 5+ years in software engineering, with 4+ years in infrastructure.
• Experience in building and maintaining scalable systems.
• Strong mentoring skills and ability to work collaboratively.

Responsibilities

• Lead infrastructure resiliency efforts for system reliability.
• Improve observability and operability of infrastructure systems.
• Build performance-critical, user-facing infrastructure.

Skills

Debugging

Scalability

Observability

Education

Bachelor's degree in Computer Science or related field

Tools

Python

AWS

PostgreSQL

Job description

About Orb

Orb is on a mission to revolutionize billing infrastructure for the modern era of AI and software. We empower businesses to align their monetization with product usage—whether through seats, consumption, feature limits, or hybrid pricing models. Our developer-first, data-driven approach enables companies to automate their billing processes and adapt their pricing strategies with ease.

With Orb, revenue workflows are seamless for every team: developers love our intuitive API and extensibility, product managers iterate on pricing and packaging faster, finance teams gain fine-grained reporting for revenue recognition, and customer-facing teams build trust through billing transparency. Companies like Vercel, Pinecone, and Replit rely on Orb to power their most critical revenue initiatives.

Backed by $44.1 million in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we’re building a hybrid, in-office culture in downtown San Francisco (3 days/week). Our team thrives on collaboration, focus, and kindness, with a shared commitment to solving high-impact problems for our customers. At Orb, every team member drives meaningful impact, and we’re just getting started.

About the role

As a core member of the infrastructure team, you’ll play a key role in maintaining a high bar for reliability. Our customers depend on our systems being operational, as downtime can directly lead to lost revenue. You’ll be responsible for the infrastructure powering the entire product, from event ingestion, API services, alerting, invoicing, and everything in between.

In this role you will

• Lead infrastructure resiliency efforts - recovery mechanisms, tenant isolation, load spike handling, etc

• Improve observability and operability of our systems

• Build performance-critical, user-facing infrastructure (eg. real-time event processing)

• Plan scaling initiatives to handle large customer growth

• Partner with other engineering teams to ensure we build reliable product features

• Learn from a talented peer group, and share your expertise

About you

• You think deeply about edge cases, failure modes, bottlenecks, etc

• You have a knack for investigating and debugging tricky errors and performance issues

• You enjoy building scalable infrastructure for a high-growth product

• You can effectively mentor fellow engineers on best practices (observability, rollout strategies, risk mitigation, etc)

• You have 5+ years of experience in software engineering, and you’ve worked in in the infrastructure domain for 4+ years

Orb’s Tech Stack

At Orb, we believe great engineers can learn any stack, so you do not need experience with these specific tools and we encourage you to apply regardless.

• Frontend: Typescript + React + Tailwind CSS

• Backend: Python

• Datastores: PostgreSQL + Apache Druid+ Clickhouse

• Streaming Platforms: Kafka + Spark Streaming

• Cloud Platform: AWS

Please note: We value in-person collaboration and have built a hybrid, in office culture requiring 3 days per week at our HQ in downtown San Francisco. We see it as a way to achieve our mission faster, in an environment of rapid ideation, strong alignment, and that energy that makes work more fun. Unless specifically noted in the job above, please plan to join us in person in San Francisco.

Benefits

• Excellent medical, dental, and vision insurance - 100% coverage for you and dependents

• Unlimited PTO (with 15 days minimum encouraged), 11 paid holidays, plus one week of time off during the last week of December

• 401k plan

• 16-week paid parental leave with equity vesting

• Commuter stipend

• Catered lunches in the office

• Meaningful equity in the form of stock options

Equal Opportunity Employer

We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.