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Responsibilities
- Ensure key stakeholders, product owners, and platform owners are informed of reliability concerns and their potential impact on the customers' experience.
- Design, code, test and deliver solutions to automate manual operation (i.e., “TOIL”).
- Participate in operations support and on-call rotation shifts (could include weekends and holidays), for SRE supported systems and products with a focus on implementing long-term solutions for any problems identified.
- Collaborate with stakeholders such as product and platform owners, to define service level objectives (SLOs), and service-level indicators (SLIs) for system operations focused on the critical features of the customers journey and experience.
- Track and manage reliability performance against agreed SLOs, in partnership with IT monitoring teams or other stakeholders, and ensure systems continue to meet SLOs over time.
- Provide expert knowledge on reliability approaches, to ensure our organization achieves its goals and roadmap for reliability.
- Champion reliability being treated as a feature in products and platforms and promote the concept across all phases of the software development life cycle.
- Create dashboards and reports to communicate key metrics, to product owners and key stakeholders.
- Contribute to documentation and runbooks for owned applications based on operational experience, user feedback, and application changes.
Qualifications
- Able to design, develop, and maintain automated test frameworks using Cypress/Playwright for web and API testing.
- Able to build and maintain integration with CI/CD pipelines to ensure reliable automated testing using Azure Dev Ops and GitHub Actions.
- Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
- At least 1 year of experience designing, developing, and implementing large-scale solutions in production environments.
- Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training (preferred).
- Airline Industry experience (preferred).
- We will consider junior developers who can demonstrate passion for development and processes.
Nice-to-Have Qualifications (what you will be learning)
- Dynatrace (APM/monitoring)
- Nucleus (security & vulnerability management)
- Understanding of production observability and incident management concepts.
- Excited to learn, grow their SRE skills, and take ownership across both testing and reliability domains.
- A passion for improving processes and building reliable systems.
- Proven ability to work independently and take initiative with minimal guidance.
- Strong background in quality engineering, with a solid understanding of automation best practices.
- Familiarity with SRE concepts such as monitoring, alerting, incident response.
- Familiarity with navigating and managing resources in Azure cloud and Kubernetes environments.
- Define and execute comprehensive test strategies for new features and services.
- Implement and manage CI/CD workflows using GitHub Actions or other GitHub-integrated tools.
- Build and maintain integration with CI/CD pipelines to ensure reliable automated testing using Azure Dev Ops and GitHub actions.
- Conduct regression, performance, and security testing.
- Collaborate with developers and product managers to ensure high-quality releases.
- Participate in the SRE team’s daily operations, including system monitoring, alerting, and incident response.
- Implement post-deployment validation, health checks, and release safety mechanisms.
- Help define and monitor SLAs, SLOs, and error budgets.
- Contribute to reliability tooling, observability improvements, and performance diagnostics.
- Participate in blameless postmortems and propose solutions to improve system stability.
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