Software Engineer, GenAI Guided Workflows

Amazon Inc.; Seattle (WA); On-site; USD 144,000 - 194,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon in Seattle, WA is seeking a Software Development Engineer to help build and scale customer service AI-guided workflows. You will collaborate with senior engineers to extend services that enable GenAI-driven issue understanding, automated resolutions, and guided workflows, focusing on scalable, reliable systems.

The role involves designing robust software within a distributed environment, contributing to product vision, and participating in AWS-like on-call support while delivering

Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of design or architecture experience on large systems.
• 1+ years of designing and developing large-scale, multi-tiered, distributed software applications.
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.

Responsibilities

• Collaborate with cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
• Design and build technologies in a large distributed computing environment and lead fundamental changes in the industry.
• Design and code the right solutions starting with broadly-defined problems.
• Work in an agile environment to deliver high-quality software.
• Participate in an on-call rotation to support the services owned by the Software team.
• Use Scrum, test-driven development, and continuous deployment to deliver projects.

Skills

Software development

Object Oriented Design

Distributed systems

Programming languages

Education

Bachelor's degree in CS/Engineering

Tools

C#

C++

Java

Perl

Job description

Amazon in Seattle, WA is seeking a Software Development Engineer to help build and scale customer service AI-guided workflows. You will collaborate with senior engineers to extend services that enable GenAI-driven issue understanding, automated resolutions, and guided workflows, focusing on scalable, reliable systems.

The role involves designing robust software within a distributed environment, contributing to product vision, and participating in AWS-like on-call support while delivering