Software Engineer - Continuous Product Engineering

NetApp; Wichita (KS); Hybrid; USD 113,000 - 168,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

Paid Time Off

Employee stock purchase plan

RSU’s

Job summary

NetApp is seeking a Continuous Product Engineering (Sustaining Engineering) professional to assist in the design, definition, development, and testing of cloud computing applications. You will work with senior engineers to ensure NetApp ONTAP and cloud solutions meet customer needs in a dynamic, multi-vendor environment.

You will diagnose customer-reported problems, reproduce issues, and identify robust solutions, supporting continuous improvement of product reliability and performance across

Qualifications

• Bachelor of Science in Engineering or Computer Science with 2 years of experience, a Master’s Degree; or equivalent experience is typically required.
• Experience diagnosing and reproducing customer problems in a GDC context involving NetApp ONTAP and cloud platforms.
• Ability to diagnose complex issues, collaborate with support and development engineers, and contribute to software fixes or enhancements.

Responsibilities

• Diagnose complex customer issues related to Google Cloud and ONTAP.
• Collaborate with engineers to debug and identify root causes of filesystem problems and data recovery.
• Analyze system logs, status information, memory dumps, and ONTAP source code to determine solutions.
• Communicate action plans clearly with support, escalation managers, and customers as needed.
• Contribute to software fixes or enhancements to NetApp ONTAP and provide timely coverage including some holidays/weekends.

Skills

Diagnostics

Troubleshooting

Collaboration

Analytical thinking

Education

Bachelor of Science in Engineering or Computer Science

Master’s Degree or equivalent experience

Tools

NetApp ONTAP

Google Cloud

AWS

Microsoft Azure

Job description

Own Every Moment at NetAppAt NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Own Every Moment at NetAppAt NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you\'ll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you\'re ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job SummaryAssists in the design, definition, development, and test of the cloud computing applications development. Collaborates with senior engineers to ensure that internal and external clients\' needs are met.

Job RequirementsContinuous Product Engineering (Sustaining Engineering) position to diagnose, reproduce and identify solutions to customer reported problems with NetApp products in a GDC context. You will work with NetApp ONTAP, the number one storage operating system on the planet. Problem areas include NetApp hardware, software and multi-vendor interoperability. This could be the right job for you if you enjoy solving puzzles working \"under the covers\" of complex systems to understand how they behave and digging into low level operating system code to find and fix product deficiencies. You will also collaborate with support and development engineers to improve the supportability, resiliency and functionality of NetApp ONTAP.

Essential Functions:

• Specific areas of focus will be in diagnosing complex customer issues in the sphere of Google Cloud and ONTAP
• Collaborate with other engineers in debugging and identifying the root cause of filesystem problems as well as finding ways to recover data and/or down systems. Develop and communicate action plans as appropriate.
• Perform technical duties through careful examination of system logs, system status information, system memory dumps and NetApp ONTAP source code.
• Perform technical duties in a timely manner while in constant communication with support personnel, escalation managers and sometimes directly with customers.
• Contribute to the development of software fixes or enhancements to NetApp ONTAP.
• This is a regular daytime position but may entail some holiday and/or weekend coverage.

Education
A Bachelor of Science Degree in Engineering or Computer Science with 2 years of experience, a Master’s Degree; or equivalent experience is typically required.

Compensation:
The target salary range for this position is 113,050 - 168,300 USD. The salary offered will be determined by the candidate\'s location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You\'ll Thrive at NetAppAt NetApp, you won\'t wait for the perfect moment—you\'ll make it. The early planning, the extra thought, the bold idea that turns good into great: That\'s how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our cultureWe celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomedthey drive everything we do.

If you\'re ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI DisclosureFor select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.