Software Engineer Consultant - Pega CDH (Remote)

First Citizens Bank; United States; Remote; USD 130,000 - 173,000; Full time

Job summary

A leading technology solutions provider is offering a remote opportunity for a customer engagement specialist. The role involves designing decision strategies utilizing Pega CDH to enhance customer interactions. Candidates with extensive software development experience and strong analytical skills, particularly in predictive modeling and data integration, are encouraged to apply.

Benefits

Comprehensive benefits program

Career advancement opportunities

Qualifications

• 8 years experience in Software Application Development or 12 years with a High School Diploma.
• 5 years hands-on experience in Pega CDH required.
• Strong understanding of decision strategies.

Responsibilities

• Design and manage Next-Best-Action strategies and decision flows.
• Collaborate with marketing to align CDH strategies.
• Integrate Pega CDH with CRM and marketing platforms.

Skills

Next-Best-Action Designer

Engagement Policies

Adaptive Models

Predictive Models

SQL

JSON/XML

APIs

Education

Bachelor's Degree

High School Diploma or GED

Job description

Employer Industry: Technology Solutions in Customer Engagement

Why consider this job opportunity:
- Salary up to $172,174
- Opportunity for career advancement and growth within the organization
- Work remotely from various locations across the United States
- Engage in innovative projects involving real-time decisioning and customer engagement strategies
- Collaborative work environment with cross-functional teams
- Comprehensive benefits program designed to meet the needs of associates

What to Expect (Job Responsibilities):
- Design, configure, and manage Next-Best-Action strategies, decision flows, engagement policies, and arbitration rules
- Develop and maintain customer journeys, treatments, and channels within the CDH framework
- Build and optimize adaptive models and predictive models to enhance customer engagement and conversion
- Collaborate with marketing and business teams to align CDH strategies with customer lifecycle goals
- Integrate Pega CDH with CRM and marketing platforms for effective data flows and real-time insights

What is Required (Qualifications):
- Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance, or
- High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance
- Minimum of 5 years of hands-on experience exclusively in Pega CDH (Customer Decision Hub)
- Strong understanding of Next-Best-Action Designer and Engagement Policies
- Proven experience with adaptive and predictive models and decision strategies

How to Stand Out (Preferred Qualifications):
- Familiarity with Pega NBAA, Pega Marketing (legacy), and Pega Data Flows
- Experience in 1:1 customer engagement and cross-channel personalization
- Knowledge of SQL, JSON/XML, APIs, and data integration techniques
- Pega Certified Decisioning Consultant (PCDC) certification
- Familiarity with AI/ML concepts and marketing analytics tools

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