Software Engineer, Agent Builder

Sierra AI; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, vision benefits

Life insurance & disability

Retirement plan

Parental leave

Equity plans

Job summary

Sierra AI in San Francisco is seeking an experienced product engineer to join our in-person team. You will build production AI-powered products, lead full-stack solutions, and mentor other engineers in a fast-moving, high-autonomy environment.

You will contribute to simulation platforms, no-code tools for guiding AI agents, and the agent development lifecycle, using Go and TypeScript. We value design sense, ownership, and the ability to ship impactful software.

Qualifications

• 4+ years hands-on experience building production products and systems.
• Experience building AI-powered products.
• Experience building full-stack solutions.
• Degree in Computer Science or related field, or equivalent professional experience.
• Leadership experience on technical projects or teams.
• Experience with Go or TypeScript is a plus.

Responsibilities

• Build simulation platform to test AI agents against real-world scenarios.
• Create intuitive, no-code tools that allow users to guide and test AI agents.
• Adapt traditional software development methodologies to AI agents’ non-deterministic behavior and language interactions.
• Develop generative tools and self-improving systems based on real-world interactions and feedback.

Skills

Full-stack

AI products

Go

TypeScript

Leadership

Software design

Developer tooling

Databases

Programming languages

Project leadership

Education

CS degree or equivalent

Tools

Go

TypeScript

Job description

ABOUT US

Sierra is the leading platform for customer-facing AI agents, working with many of the world’s biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google’s earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

WHAT YOU’LL DO

• Simulation & Benchmarking: How can we craft a simulation platform to test AI agents against every real-world scenario imaginable? (See τ-Bench https://sierra.ai/blog/benchmarking-ai-agents)
• Content Management: How do we create intuitive, no-code tools that allow anyone to guide and test AI agents?
• Agent Development Lifecycle: How do we adapt traditional software development methodologies to accommodate AI agents’ non-deterministic behavior, natural language interactions, and reliance on large language models? (See Sierra’s ADLC https://sierra.ai/blog/agent-development-life-cycle)
• Generative Agent Development: How do we accelerate agent creation using generative tools like Cursor and Claude Code? Can we build self-improving systems based on real-world interactions, customer-driven feedback, and self-play?

WHAT YOU’LL BRING

• A passion for being on the frontier of AI products.
• Motivation and high-agency to drive outcomes – we have a high-autonomy culture and each team member has lots of agency to overcome obstacles and achieve customer impact.
• Alignment to our company values throughout your work, notably finding a balance between Craftsmanship, Customer Obsession, and Competitive Intensity.
• 4+ years hands-on experience building production products and systems.
• Experience and comfort to build and ship full-stack solutions.
• Degree in Computer Science or related field, or equivalent professional experience.
• Experience building AI-powered products.
• A sharp eye for design.
• Experience with Go and Typescript.
• Experience building developer tooling, programming languages, or databases.
• Leadership experience on technical projects or teams.

OUR VALUES

Trust:

We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

Customer Obsession:

We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

Craftsmanship:

We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

Intensity:

We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

Family:

We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

WHAT WE OFFER

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons

These benefits are further detailed in Sierra’s policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra’s equity plans subject to the terms of the applicable plans and policies.

BE YOU, WITH US

We’re working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn’t precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other