Software Engineer

Flip

New York (NY)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Comprehensive healthcare

Unlimited vacation

Mandatory off-time around July 4

Job summary

A technology startup in New York City is seeking product engineers who are passionate about building innovative voice assistant products. In this role, you will develop user experiences, oversee features, and engage customers to shape the product's direction. The ideal candidate should have backend development skills, particularly in Python, and a willingness to learn and collaborate with peers. Join this fast-growing company focused on revolutionizing customer service through modern technology.

Qualifications

Experience with backend software engineering, especially using Python.
Good communication skills and willingness to learn.
Ability to work effectively in a team environment.

Responsibilities

Develop the next generation of voice assistant products.
Create user experiences and oversee product segments.
Engage with customers and shape product direction.

Skills

Backend development

Python

Customer-focused

Tools

MongoDB

AWS

Twilio

Job description

Who The Flip Is Flip? Ever have a bad experience calling customer service? We’re changing that!
REPORTING TO: Chief Technology Officer
LOCATION: NYC (Onsite M-F)
Flip replaces old customer service phone robots with a modern voice AI experience for over 200 of your favorite brands on the planet. We support companies within eCommerce and Transportation and have another vertical in incubator stages. Our software talks to millions of people weekly and has helped 200M+ callers so far.
Our growth is inevitable as only 1% of companies have adopted this technology today and yet everyone agrees it is obvious. We aim to lead this change and focus on winning within our verticals, one at a time.
Flip is a profitable, fast-growing and well‑funded 40‑person startup. We are in‑office, with spaces in NYC, LA, and the UK. Our team is the most important and best thing we’ve built.

What You’ll Do
We are looking for a few great product engineers (backend software engineers that love building products) to join us in creating the next generation of our over‑the‑phone voice assistant.
At Flip, you’ll create user experiences, features, and oversee whole segments of the Flip assistant. You’ll also get into the data, listen to our customers, and help shape the direction of the product. We have a few excellent senior engineers already on the team, one of which will become your direct mentor!

Good on the backend, especially with your Python experience – we’re almost all backend here, because voice products have no GUI!
Your engineering level: early‑mid level up to ‘nearing senior in a year or two’
The product is what we’re working on – not theoretical engineering perfection! :)
You care about the customer

Who You Are, As A Person

Looking to go all‑in, learn a lot, and do the best work of your career (so far!)
Put in the time, and put out work you’re proud of
Communicate well, and embrace ownership, speed, & occasional uncertainty
Eager and willing to support your teammates – just like they will with you!

Bonuses

Know what it looks like to work at a startup, and have an entrepreneurial drive
Experience building Voice products – but we can teach you this too :)
Work onsite in our NYC office! Our NYC office has a blend of Product, Engineering, Customer Success and GTM

More About Us

We’re international, spanning the US, UK, and Canada
Our tech stack includes Python, MongoDB, AWS, Twilio, Datadog, Snowflake, and Omni
We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon
Comprehensive healthcare and unlimited vacation, including a mandatory half‑week for everyone over July 4, and a full week off at the end of the year

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

Seniority level