Software Engineer

Serco; Dover (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

Serco North America is seeking an Entry-Level ServiceNow Developer to support development, configuration, and enhancement of ServiceNow applications across mission-critical systems. This role offers on-the-job training and mentorship to build hands-on experience with the ServiceNow platform.

You will work with senior developers and stakeholders to design, test, and document solutions, while following Serco development practices and security standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or related discipline.
• Strong fundamentals in programming and software development concepts.
• Proficiency or coursework with JavaScript and web concepts.

Responsibilities

• Assist in developing and configuring ServiceNow applications using App Engine Studio.
• Support ITSM modules like Incident, Change, and Request Management.
• Develop forms, fields, business rules, client scripts, UI policies, and workflows.

Skills

JavaScript

HTML/CSS

SQL/Relational DB

ITSM basics

Problem solving

Education

Bachelor's degree in CS/IT/SE or related

Tools

ServiceNow

App Engine Studio

Flow Designer

Job description

Position Description & Qualifications

Serco North America is seeking an Entry-Level ServiceNow Developer to support the development, configuration, and enhancement of ServiceNow applications across mission-critical systems. This role is well-suited for a recent college graduate with a strong technical foundation and a desire to grow within enterprise platforms and IT Service Management (ITSM).

This position offers structured on-the-job training and mentorship, providing the opportunity to build hands‑on experience with the ServiceNow platform while supporting the delivery of reliable, high-quality IT services.

In this role, you will:

• Assist in the development and configuration of applications on the ServiceNow platform using App Engine Studio
• Support implementation and customization of ITSM modules, including Incident, Change, and Request Management
• Develop and maintain ServiceNow components such as:
• Forms and fields
• Business rules
• Client scripts
• UI policies
• Workflows and Flow Designer solutions
• Participate in requirements analysis, solution design, testing, and documentation
• Collaborate with senior developers, system administrators, and functional stakeholders
• Troubleshoot issues and support platform enhancements and continuous improvements
• Follow ServiceNow development best practices, security standards, and Serco development methodologies
• Maintain documentation for developed solutions and configurations

To be successful in this role, you will have:

• U.S. Citizenship
• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline
• Strong understanding of programming fundamentals and software development concepts
• Proficiency or coursework experience withJavaScript
• Basic knowledge of HTML, CSS, and web-based application concepts
• Familiarity with relational databases and data modeling concepts
• Foundational understanding of IT Service Management (ITSM) or IT operations principles
• Ability to learn new tools and technologies quickly
• Strong analytical, problem-solving, and communication skills
• Ability to work effectively both independently and as part of a team

Preferred Qualifications

• Academic, internship, or project experience with enterprise systems or SaaS platforms
• Exposure to low-code or no-code development platforms
• Familiarity with Agile or Scrum methodologies
• Experience consuming or building REST APIs

Certification Requirements

The selected candidate must obtain the following ServiceNow certifications within six (6) months of hire:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Training and certification support will be provided.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role)

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. Please note, we are providing details to comply with legal requirements.