Software Development Manager, WW Returns and ReCommerce

Amazon; Seattle (WA); On-site; USD 110,000 - 150,000; Full time

Job summary

Join a dynamic and innovative team dedicated to achieving 'zero' in returns and waste at a leading global logistics company. As a Software Development Manager, you will play a crucial role in shaping the future of customer returns by driving strategic planning and operational excellence. You'll lead a talented engineering team, ensuring high-quality software development while fostering a culture of collaboration and growth. This position offers a unique opportunity to make a significant impact on both customer experience and environmental sustainability, all while enjoying a supportive work-life balance and career advancement opportunities.

Benefits

Flexible Work Hours

Career Growth Opportunities

Inclusive Workplace Culture

Health and Wellness Programs

Qualifications

• 3+ years of engineering team management experience.
• 8+ years in defining and developing multi-tier web services.

Responsibilities

• Drive strategic planning and project execution.
• Lead engineering talent development and operational excellence.

Skills

Team Management

Engineering Practices

Project Execution

Communication Skills

Recruiting and Mentoring

Education

Bachelor's Degree in Engineering

Tools

Source Control Management

Build Processes

Testing Tools

Job description

Software Development Manager, WW Returns and ReCommerce

Not many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com.

WW R&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon and send Zero product waste to landfill “the 3 Zeros”. We do this by developing products and driving unparalleled operational excellence to help customers keep what they buy, recover returned & damaged product value, and create the best customer returns experience in the world.

As a leader on the team, you will be expected to operate at all levels, diving deep into the details while providing strategic inputs for the product. You will be a key player in driving strategic planning, project execution, hiring and development of engineering talent, driving operational excellence, and shaping up the solutions to achieve our vision. This is your opportunity to make a big impact and make history in the world of global logistics!

We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi-tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.