Software Development Engineer, Trust CX AI Innovation and Policies

Amazon Inc.; Bellevue (WA); On-site; USD 144,000 - 194,000; Full time

Job summary

Amazon’s Devices & Services Trust CX Innovations team seeks a Software Development Engineer II to design privacy-preserving AI architectures and on-device systems for trustworthy customer experiences across Alexa, Echo, and ambient devices.

You will collaborate with Principal Engineers and Leaders to implement federated learning, differential privacy, and consumer-facing trust features while balancing performance with privacy at scale.

Qualifications

• 3+ years of non-internship software development experience.
• 2+ years of non-internship design or architecture experience of new and existing systems.
• 3+ years of Video Games Industry experience.
• Experience programming with at least one software programming language.

Responsibilities

• Design and implement privacy-preserving AI architectures and frameworks.
• Build explainable AI interfaces and privacy dashboards for users.
• Develop on-device vs. cloud processing trade-offs to balance privacy and performance.
• Create guardrails and evaluation systems for safety, accuracy, and bias.

Education

Bachelor's degree in computer science or equivalent

Job description

About the Team

Amazon's Devices & Services Trust CX Innovations team is building the future of responsible AI for consumer devices. We deliver privacy-first, accessible, and trustworthy AI experiences that millions of customers use daily across Amazon's device ecosystem—including Alexa, Echo, and other ambient computing products. Our mission is to ensure that as we push the boundaries of generative AI innovation, we maintain Amazon's high bar for customer trust, privacy, inclusion, and accessibility.

Role Overview

We are seeking an exceptional Software Development Engineer II to build the foundational systems and consumer-facing features that enable trustworthy AI experiences at scale. You will partner closely with our Principal Engineers and Managers to design and implement privacy-preserving AI architectures, responsible AI frameworks, and accessibility features that set the standard for consumer AI products.

This is a high-impact role where you'll tackle complex technical challenges at the intersection of AI innovation and customer trust—balancing performance with privacy, building explainable AI systems, and creating guardrails that protect customers while enabling delightful experiences.

Key Job Responsibilities

What You'll Build

Privacy-Preserving AI Systems

• Design and implement federated learning and differential privacy techniques for on-device and hybrid AI architectures
• Build privacy-preserving data pipelines that minimize data collection while maintaining model quality
• Create consent management frameworks and data minimization systems that give customers control
• Architect on-device vs. cloud processing trade-offs that optimize for both privacy and performance

Consumer-Facing Trust Features

• Develop explainable AI interfaces that help customers understand how AI makes decisions
• Build transparency controls that show customers what data is used and how
• Create privacy dashboards and settings that give customers meaningful control over their AI experiences
• Implement cross-device identity management with privacy-first design principles

Key Technical Challenges

• Latency vs. Privacy Trade-offs: Optimize time-to-first-token and response times while maintaining strong privacy guarantees through on-device processing and selective cloud offloading
• AI Safety at Scale: Reduce hallucinations to <1% while maintaining 95%+ accuracy across diverse customer queries and contexts
• Ambient Computing Privacy: Build privacy controls for always-on environments that balance proactive assistance with clear boundaries
• Multimodal AI Systems: Architect distributed systems that handle text, voice, and visual inputs while preserving privacy across modalities
• Real-time Evaluation: Create low-latency evaluation systems that assess model outputs for safety, accuracy, and bias before reaching customers

What Makes You Successful

Customer Obsession for Trust: You deeply understand that trust is earned through consistent, transparent, and privacy-respecting experiences. You make technical decisions that prioritize customer trust even when it means additional complexity.

Technical Excellence: You have strong computer science fundamentals and practical experience building distributed systems. You write clean, maintainable code and establish best practices that enable your team to move fast without breaking things.

AI & Privacy Expertise: You understand both the capabilities and limitations of modern AI systems. You know how to implement privacy-preserving techniques without sacrificing user experience.

Bias for Action: You thrive in ambiguous environments where you need to make pragmatic trade-offs between innovation and safety. You ship iteratively and learn from customer feedback.

Inclusive Mindset: You design systems that work for all customers, considering diverse abilities, contexts, and use cases from the start rather than as an afterthought.

Why Join Us

• Work on generative AI technology that impacts millions of customers daily
• Shape the future of responsible AI and set industry standards for privacy and trust
• Partner with world-class product, design, and research teams
• Solve novel technical challenges at the intersection of AI innovation and customer protection
• Build systems that make AI accessible and trustworthy for everyone

Basic Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience
• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 143,700.00 - 194,400.00 USD annually