Software Development Engineer, Devices & Services Trust CX Innovations

Amazon; Sunnyvale (CA); On-site; USD 165,000 - 224,000; Full time

Job summary

Amazon's Devices & Services Trust CX Innovations team builds responsible AI for consumer devices. We design privacy-preserving perception architectures, responsible‑AI safeguards, and evaluation systems that prove they work.

We tackle challenges at the intersection of AI innovation and customer trust across Alexa+, Echo, and ambient computing products. We build systems that balance performance with privacy while shipping experiences to millions of homes, with ownership for ambient AI decisions

Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture experience.
• 1+ years of software development engineer or related occupational experience.
• 1+ years of designing and developing large-scale distributed software applications and services using C#, C++, Java or Perl.
• 1+ years of Object Oriented Design experience.
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
• Experience programming with at least one software programming language.

Responsibilities

• Architect on-device vs. cloud processing trade-offs that optimize for privacy and performance.
• Design and implement federated learning and differential privacy techniques for hybrid AI architectures.
• Develop AI evaluation frameworks to measure model quality, safety, and bias across diverse customer populations.
• Build observability and monitoring systems for AI performance, hallucination detection, and trust metrics.
• Implement WCAG 2.1 AA and Section 508 compliance for AI-powered interfaces across voice, visual, and multimodal experiences.
• Create explainable AI interfaces and transparency controls that show customers what data is used and how.
• Build privacy dashboards and consent management frameworks that give customers control.

Skills

Software development

System design

Object‑Oriented Design

C#

C++

Java

Perl

Education

Bachelor's degree in Computer Science, Engineering, Mathematics

Tools

C#

C++

Java

Perl

Job description

Amazon's Devices & Services Trust CX Innovations team builds responsible AI for consumer devices. Our team owns ambient trust: as devices gain the ability to see, hear, and understand the world around them, we make sure they respect customer trust boundaries — whether or not an AI agent is acting on that data. We build the perception experiences and safeguards that let customers confidently bring AI-powered devices into their homes, across Alexa+, Echo, and ambient computing products.

Build the systems and consumer-facing features that make camera- and sensor-based AI experiences trustworthy at scale. Partner with our Product Manager–Technical to design privacy-preserving perception architectures, responsible-AI safeguards, and the evaluation systems that prove they work. Tackle complex technical challenges at the intersection of AI innovation and customer trust.

Key job responsibilities

What You'll Build

• Architect on-device vs. cloud processing trade-offs that optimize for privacy and performance
• Design and implement federated learning and differential privacy techniques for hybrid AI architectures
• Develop AI evaluation frameworks to measure model quality, safety, and bias across diverse customer populations
• Build observability and monitoring systems for AI performance, hallucination detection, and trust metrics
• Implement WCAG 2.1 AA and Section 508 compliance for AI-powered interfaces across voice, visual, and multimodal experiences
• Create explainable AI interfaces and transparency controls that show customers what data is used and how
• Build privacy dashboards and consent management frameworks that give customers control

Key Technical Challenges

• Latency vs. Privacy: Optimize response times while maintaining strong privacy guarantees through on-device processing and selective cloud offloading
• AI Safety at Scale: Reduce hallucinations to <1% while maintaining 95%+ accuracy across diverse customer queries
• Ambient Computing Privacy: Build privacy controls for always-on environments that balance proactive assistance with clear boundaries
• Multimodal AI Systems: Architect distributed systems that handle text, voice, and visual inputs while preserving privacy across modalities

What Success Looks Like

• Make technical decisions that prioritize customer trust even when it means additional complexity
• Write clean, maintainable code and establish best practices that enable the team to move fast
• Implement privacy-preserving techniques without sacrificing user experience
• Thrive in ambiguous environments and ship iteratively based on customer feedback
• Design systems that work for all customers, considering diverse abilities and use cases from the start

Why Join Us

• Shape the future of responsible AI and set industry standards for privacy and trust
• Work on generative AI technology that impacts millions of customers daily
• Solve novel technical challenges at the intersection of AI innovation and customer protection

About the team

We are the Ambient Trust team within Devices & Services Trust CX Innovations — a small, emerging Sunnyvale-based engineering team. We work daily with principal engineers, applied scientists, responsible‑AI policy experts, and red teamers to ship experiences that survive the highest bar of scrutiny at Amazon before reaching millions of homes.

This is a team where an SDE-II gets genuine ownership: the problems are new (there is no playbook for trustworthy ambient AI), decisions are made by the people closest to the work, and what you build ships to real customers rather than staying in research. We invest in each other's growth through mentorship, design reviews that teach rather than gate, and a culture where raising a trust concern is always the right call. If you want your engineering judgment to shape how an industry handles AI that can see and hear — come join us.

Basic Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• 1+ years of software development engineer or related occupational experience
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
• 1+ years of Object Oriented Design experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 165,200.00 - 223,600.00 USD annually