Software Development Engineer, Customer Experience and Business Trends

Amazon; Seattle (WA); On-site; USD 129,000 - 224,000; Full time

Job summary

An established industry player is seeking a talented Software Development Engineer to enhance the performance of AWS services. In this role, you'll design and build innovative infrastructure to execute performance benchmarks, collaborating with diverse teams to drive improvements that impact customer experience. If you're passionate about optimizing complex systems and enjoy working in a fast-paced environment, this opportunity will allow you to make significant contributions to the future of cloud services. Join a dynamic team dedicated to leveraging data and technology to shape exceptional customer experiences.

Benefits

Medical Benefits

401(k) Plan

Employee Discounts

Flexible Work Hours

Paid Time Off

Career Development Programs

Qualifications

• 3+ years of software development experience required.
• Strong knowledge of performance debugging and optimization needed.

Responsibilities

• Design and build infrastructure for performance benchmarks across AWS services.
• Analyze results and create recommendations for AWS service improvements.

Skills

Software Development

Distributed Systems

Performance Debugging

Data-Driven Analysis

Problem Solving

Education

Bachelor's Degree in Computer Science

Tools

AWS Services

Containers

Python

Performance Tools

Job description

Software Development Engineer, Customer Experience and Business Trends

Job ID: 2933471 | Amazon.com Services LLC

Amazon's Customer Experience and Business Trends (CXBT) organization is seeking a Software Development Engineer (SDE) to shape the future of Amazon Web Services (AWS) customer experience by improving service performance. Do you want to help improve the customer experience and performance of AWS core infrastructure, including Storage and Networking? We're seeking a performance-obsessed SDE to enable Amazon Benchmarking to deliver industry-leading performance insights and improvements across our entire service portfolio.

This role is tasked with enhancing a complex multi-cloud framework to orchestrate, run, and analyze performance benchmarking workloads. This infrastructure is used to measure AWS service performance, conducting comprehensive analyses that drive critical business decisions at the CEO/SVP level and help guide teams in delivering the best cloud services in the industry. The primary deliverables are the infrastructure and automation required to accelerate, simplify, and make efficient deep-dive performance investigations that identify recommendations to influence product direction across multiple AWS services.

This role requires exceptional software development skills and a passion for distributed system performance and statistics. The candidate will excel at simplifying complex systems for use across multiple stakeholders with diverse backgrounds. The ideal candidate has knowledge of containers, AWS services, and building Python libraries. This role will build tools to investigate performance bottlenecks while maintaining the highest standards of technical rigor and objectivity.

Key job responsibilities

1. Design and build infrastructure and automation to execute performance benchmarks across AWS services
2. Own benchmark lifecycle from scoping, to execution, to delivery of findings and recommendations to AWS leadership
3. Work with stakeholders across service teams to define customer-critical performance metrics
4. Analyze results and create recommendations that directly impact AWS service improvements
5. Collaborate with multiple teams to continuously raise the bar on AWS service performance

A day in the life

You will be working with a unique team that works across multiple core AWS services. You will build automation and performance benchmarks to study, explore, and improve the performance of AWS services. Your great detective skills will be exercised on a daily basis to dive deep into details of the performance of complex services. You should be comfortable collaborating in a fast-paced and uncertain environment, and contributing to innovative solutions, while demonstrating leadership. You should also be comfortable collaborating regularly and making recommendations with multiple levels of the team from development engineers to service team leadership. You achieve this by regularly working with multiple PEs and PMs across different AWS services. You are a true owner and will operate at all levels, diving deep into the details while providing strategic inputs for the product. On a monthly basis team member studies are presented to the highest levels of AWS leadership.

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

BASIC QUALIFICATIONS

1. 3+ years of non-internship professional software development experience
2. 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
3. Experience programming with at least one software programming language

PREFERRED QUALIFICATIONS

1. 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
2. Bachelor's degree in computer science or equivalent
3. Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
4. Strong system design fundamentals and experience with performance tools
5. Expertise in performance debugging and optimization
6. Bar raising writing skills
7. Track record of driving technical decisions through data-driven analysis

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link. This position will remain posted until filled. Applicants should apply via our internal or external career site.