Software Development Engineer , Customer Engagement Technology

Amazon; Seattle (WA); On-site; USD 129,000 - 224,000; Full time

Job summary

Amazon is seeking a Full-Stack Developer to revolutionize customer service technology. In the Customer Engagement Technologies department, you will design scalable systems that enhance customer interaction. Join a passionate team leveraging AI tools and AWS to impact global customer service at lightning speed.

Benefits

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of design or architecture experience of new and existing systems.
• Experience programming with at least one software programming language.

Responsibilities

• Influence product strategy through feature definition and system architecture design.
• Lead and establish engineering best practices for quality assurance.
• Design and implement reliable, scalable, and high-performance distributed systems.

Skills

Software Development

System Design

Reliability and Scaling

Programming Languages

Education

Bachelor's degree in computer science

Job description

Amazon.com is broadly recognized as the number one company in Customer Service in the US and abroad. At Amazon, we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technologies (CET) department. CET owns the technology to support and enhance our Customer Service Operations network through our Self Service and Automation features, Customer Relationship Management (CRM), contact center infrastructure, and various client applications.

The team is at the forefront of transforming how we serve our customers. We're a passionate group dedicated to leveraging the power of Large Language Models (LLMs) to create scalable solutions. Imagine AI-powered tools that empower agents to resolve issues faster and provide a more personalized experience for each customer. That's what we build! We also develop innovative systems that incorporate HITL functionality, ensuring the perfect blend of automation and human expertise while collecting quality data for our models to improve.

We're looking for a Full-Stack Developer to lead the charge in building the future of our global customer service. You'll be designing and crafting innovative systems that empower our teams worldwide to deliver world-class service at lightning speed. As the key technical stakeholder, you'll collaborate closely with Product Managers and end-users to define the vision for these game-changing tools. Get ready to leverage the full power of AWS to build highly scalable, low-maintenance applications. This is your chance to make a real global impact and own your craft as you shape the future of our customer service technology.

Key job responsibilities
- Influence product strategy through feature definition and system architecture design.
- Lead and establish engineering best practices for quality assurance.
- Set strong technical foundations for future product phases.
- Design and implement reliable, scalable, and high-performance distributed systems.
- Work collaboratively with cross-functional teams, including business and technical partners.
- Address and resolve complex system software challenges.
- Maintain a customer-centric approach to software development.

A day in the life
The majority of an average day is centered around designing and building features to enhance existing applications. Additional daily activities include:

- Working on ad-hoc requests and bug fixes
- Participating in documentation reviews with product managers and stakeholders
- Supporting and delegating tickets while on-call
- Attending team meetings and presentations/learning sessions·
- Team meetings and presentations/learning sessions

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.